Disabled football fans have significantly worse experiences watching their clubs on European away days, as revealed by Level Playing Field’s survey.
Respondents also have a negative verdict on UEFA’s communication with disabled supporters and commitment to providing accessible matchdays.
‘Physical access’ and a ‘lack of information’ are notably more common as barriers to attending, than in data from Level Playing Field’s annual fan surveys, which are overwhelmingly focused on domestic competition.
It is notable how often the meaningful difference made by staff from the visiting club being present alongside disabled away fans is referenced by individual supporters.
An area of particular concern raised, is the issue of away wheelchair users being seated with home fans. 79% of the wheelchair users who had attended European matches identify this, and the unacceptable nature of the situation is remarked on in numerous comments.
The survey results are now publicly available, with reports already sent to the relevant clubs and UEFA.
Chair of Level Playing Field, Tony Taylor, said: “The need for urgent action on the standards of access and inclusion for away fans in Europe is clear.
“It is encouraging to see multiple examples of club staff facilitating a more accessible matchday for their clubs’ away fans, but an overreliance on this speaks volumes to the wider picture of failings across so many areas.
“We will assist clubs to make use of this report, to help identify how they can provide relevant support to their disabled fans, but UEFA must display leadership and a commitment to inclusion, in order to bring about meaningful change.
“The results of this survey have proven ongoing anecdotal reports of substandard access. It is important the governing body now see this as an opportunity to work with clubs and venues to ensure they deliver for disabled supporters, allowing fans to travel with confidence.
“Level Playing Field has requested to set up a meeting where disabled fans can share their experiences directly with decision makers, to help set out solutions and create a more accessible future for those fans and other disabled supporters who feel unable to travel under the current situation.”
This Level Playing Field survey on disabled fans’ experiences was limited to supporters of football clubs across England, Wales, Scotland and Ireland, who have participated in European club competitions within the last five years. The results are now publicly available.
Supporters wishing to share feedback on their own matchday experiences can contact the charity via email: info@levelplayingfield.org.uk