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Men’s Football

Tottenham Hotspur

Premier League
Tottenham Hotspur Stadium
Capacity: 62,850
Club website
Information for disabled supporters
Lilywhite House
782 High Road
Tottenham
London
N17 0BX
Access Statement
All clubs + venues

Disabled supporters contact

Club or stadium contact
 for disabled fans

Simon Blewett
Disability Access Officer

07741 313448

Accessible ticket contact

Ticket Office

0344 844 0102 (option 2)

Disabled supporters association

Chair

Dee Mae

Accessibility information

Stadium map

Stadium map

Number of wheelchair user spaces

Home

Actual:
250+
Target:
-

Away

Actual:
26
Target:
-
The stadium has over 250 wheelchair-accessible bays located throughout the stadium on all levels, giving supporters with access requirements a variety of viewing options.

All levels of the stadium are accessible by stairs or lifts but please note that the use of these lifts is restricted to those who are on the Disability Access Scheme or possess a Lift Pass (Season Ticket Holders only).

All away Wheelchair users will be situated in block 234 directly behind their fellow away supporters.

Number of easy access and amenity seats

Actual:
500+
The stadium has over 500 dedicated easily accessible seats. These are located throughout the stadium on all levels, giving supporters with access requirements a variety of viewing options.

All levels of the stadium are accessible by stairs or lifts but please note that the use of these lifts is restricted to those who are on the Disability Access Scheme or possess a Lift Pass (Season Ticket Holders only).

Number of accessible toilets

Home

Actual:
66
Target:
-

Away

Actual:
3
Target:
-
There are 66 accessible toilets in the stadium, found throughout concourses, hospitality lounges, and the Tottenham Experience.

All accessible toilets have RADAR access.

Ambulant accessible toilets are available in each of the public toilets throughout the stadium.

Changing places facility

Actual:
3
Target:
1
There are three Changing Places facilities across the site. Two in the stadium, one in the East Atrium and one next to block 105 in the West Stand, and one more in the Tottenham Experience.

The Changing Places facility at the Tottenham Experience is available year round. Visiting supporters please contact access@tottenhamhotspur.com to arrange escort through the segregation line.

Audio commentary

Audio descriptive commentary is available to supporters via the use of a receiver and headset.

Equipment can be signed out from any of the Accessible entrances (1, 5, 13, 17) and away fans will have their headsets delivered to them before kick-off.

Please note that the audio descriptive headsets for away fans are delivered to your seat and should be requested no later than one week before the match.

Equipment must be returned in the same condition as it was in when signed out and to the entrance from where it has been signed out.

Away Supporters are encouraged to return this to a Disability Access Steward, dressed in purple tabards.

Sensory room

The Sensory Suite is located in the North Stand, block 416, and offers a comfortable and calming environment for supporters on the autistic spectrum or with sensory impairment conditions to watch a match, complete with a tactile wall, a bubble tube and several other pieces of sensory equipment.

Supporters have the option of watching the match both inside and outside the suite, with seating areas directly in front of the suite reserved to provide flexibility.  Attendees are also presented with a sensory pack on their first visit, complete with club-branded ear defenders and several other tactile sensory toys.

At the current time, the Sensory Suite is able to accommodate a maximum of three supporters, including one personal assistant each, per match.

Accessible services + information

Assistance dogs

The Club welcomes assistance animals. There are two dog spending areas on-site, one outside entrance 11 near the North Stand and another in the South Stand. Access to either facility is given on request.

If you are bringing an assistance animal to the stadium or are interested in accessing the dog spending areas, please contact access team.

Hearing loops

The seating area within the stadium is fully covered by a radio-based assistive hearing system.

The system is designed for supporters who have Telecoil hearing aids, with the ‘T’ setting. The system allows supporters of varying hearing impairments access to audio descriptive commentary.Supporters wishing to use this service must sign out a headset from one of our Accessible Entrances (1, 5, 13 or 17).

Hearing loop systems are also fitted into every catering kiosk as selected kiosks in the Tottenham Experience.

Club shop

The Tottenham Experience is located on the High Road and is not only where the main Club Shop is but also where Stadium Tours start from. The Tottenham Experience has the following accessible facilities.

Multiple lifts to navigate between levels.

Large wheelchair accessible changing room, 1 Changing places toilet, 1 Accessible toilet.

Managed queuing system on match-days.

Shop tills 2, 10 and 17 and the Shirt Printing Counter are fitted with hearing loops.

Club hospitality

All areas are accessible and the club have 13 Club seats in their Premium areas.

Braille and large print provision

Alternative formats are available upon request.

Food concession stands

All food concession stands are wheelchair accessible and are fitted with hearing loops.

Total number of parking spaces

Actual:
87
Target:
-
Please visit the accessible Parking and Transport website: https://www.tottenhamhotspur.com/the-stadium/accessibility/accessible-parking-and-transport/

Travel options

Click this link for public travel information
This page was reviewed and updated by Level Playing Field staff and the club on 13th August 2024.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Tottenham Hotspur to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Tottenham Hotspur. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated August 2024

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Loz Cooper, who attended Spurs Ladies v Leicester City Ladies
    6 months ago

    Thank you, thank you!! Visiting supporter with the Foxes here, just a line to say how polite, professional and charming your disability team were today!! I’m not severely disabled but do have difficulty with steps/stairs and use a stick for support. I was approached on the concourse by one of your disability stewards on entry to the ground today, very polite and pleasant young man (sorry didn’t get his name) and was taken via the lift to your platform for disabled supporters. Greeted by Tony who could not do enough for us (me + 2), he was super polite and extremely helpful, opening doors and showing us to the viewing platform, afterwards ensuring we had a safe exit to the concourse to head home (not our day today unfortunately!!). The level of attention was unprecedented in other grounds (including our own who help but don’t put themselves to the sword to do so!)

    I wish Spurs all the best in the final, congratulations to the team on the pitch, but for me the real winners were your access team. They could teach other clubs a thing or two!!

    Once again, a huge thank you to all, particularly Tony, a gent if ever there was one!!

    Good luck in the final, UP THE SPURS!!

    Loz Cooper

    Game attended Tottenham hotspur Women V Leicester City Women

  • Jon Nield, who attended Spurs v Man United
    3 years ago

    The sightlines for wheelchair users is shocking and cannot meet the ‘C’ value as described on page 41 of the Accessible stadia guide. I appreciate supporters should be seated at games however this ground is already fitted with rail seating so once approved this will adversely affect wheelchair places.
    Tony the Disability Access Supervisor was extremely helpful and managed to disperse fans congregating in the aisles and stairways with the use of stewards and other supervisors on a couple of occasions.

  • Matthew Smith, who attended Spurs v Burnley
    4 years ago

    The concourse is extremely slippy when wet.
    Coaches are parked a distance away from the ground, when we requested to be able to pick up our less able people from a location at the ground, it was refused as the roads are closed off, it took the person over 40minutes to get back to the coach in significant discomfort.

  • David Lisbon, who attended Aston villa
    5 years ago

    Hi can anyone let me know the colour zone for the south stand disabled parking, as I was in yellow zone north stand.
    Great second half, and yes Harry scores in August,ha.

    Many thanks…david….

  • Dave Holden, who attended Huddersfield
    5 years ago

    Went to the stadium for the first time in a disabled entrance 5 block 105 and I’ll have to say the stewards was fantastic so helpful made it a great day