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Men’s Football

Torquay United

National League
Plainmoor
Capacity: 6,500
Club website
Information for disabled supporters
Plainmoor
Torquay
Devon
TQ1 3PS
All clubs + venues

Disabled supporters contact

Club or stadium contact
 for disabled fans

Jo Harris
Disability Liaison Officer

01803 328 666

Dominic Garrett-Mee (SLO)

Email: yellowarmy@torquayunited.com

OR

Call: 07596 221688

General ticket office contact

Ticket Office

01803 328666

Both Home & Away tickets can be purchased online via the link here, or alternatively over the phone on 01803 328666 between 10am – 2pm (Monday – Friday) or via the Club Shop between 10am-2pm (Tuesday, Thursday, Friday).

Our Ticket Office at Plainmoor is open prior kick-off for ticket sales and enquiries on matchdays between 12pm-3pm (Saturdays) and 5pm – 7.45pm (Tuesdays), however supporters are encouraged to purchase tickets in advance in order to avoid queues at the stadium, and are also reminded that all tickets purchased on the day of the game (online / in person) will be subject to a £2 surcharge.

All matchday tickets will be fulfilled as e-tickets, with all turnstiles at Plainmoor now cashless. E-tickets can either be printed off, or alternatively downloaded and stored onto your mobile device, ahead of being scanned at the turnstiles.

Accessibility information

Number of wheelchair user spaces

Actual:
-
Torquay United Football Club has a limited number of spaces for wheelchair dependent supporters and their carers in all parts of the ground with the exception of the Popular Terrace and Away Terrace.

Away supporters have access to a designated area in our Bristow’s Bench stand.

Individuals using, or wishing to apply for use of these designated areas must meet the following criteria:

1.Wheelchair using applicants must be largely dependent on a wheelchair for mobility purposes or not capable of walking a distance further than that required to reasonably and safely access any other part of the stadium.

2. Wheelchair dependent applicants of either manual or powered wheelchairs are encouraged to be accompanied by a carer who is capable of supporting their needs in the event of any emergency evacuation.

The Club would not refuse admittance to those who don’t bring a personal assistant; any refusals will only be on the grounds of a contravention of Health and Safety legislation.

Designated areas for wheelchair dependent home supporters are located in the Family Stand and Bristow’s Bench.

People wishing to apply for season ticket places in these designated areas should contact the Club.

Wheelchair dependent supporters who require tickets for a designated area are encouraged to purchase tickets 48 hours in advance.

Number of easy access and amenity seats

Actual:
-
Supporters with ambulatory disabilities who require seats in appropriate areas are encouraged to purchase tickets 48 hours in advance.

It will also be necessary for the ambulant supporter to provide qualifying documentation relating to their condition in order to qualify for a personal assistant ticket, if a personal assistant is required.

Audio commentary

On match days, information will be carried via the public-address system.

TUAFC also provides an in-house radio service which provides commentary of all home matches at Plainmoor, which can be accessed via an internet-enabled device and headphones.

To listen to TUFC Radio, visit https://torquayunited.com/tufc-radio-takeover-at-bromley/

Accessible services + information

Total number of parking spaces

There is very limited parking available at the stadium and therefore requests for parking has to be considered on merit. It is with regret that the Club cannot guarantee parking spaces for fans with a disability on either non-match days, or match days.

Fans with a disability who require a parking space should contact the Club at the earliest opportunity where every attempt will be made to try and accommodate that request.

Travel options

Nearest railway station: Torre Station

Distance from ground: 1.3 miles

This page was reviewed and updated by Level Playing Field staff and the club on 3 August 2022.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Torquay United to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Torquay United. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated August 2024

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Sheila Quinn, who attended Torquay United v York City
    8 years ago

    Prior to the match I phoned Torquay to reserve a wheelchair space, no problem there.

    As the match was a long way from home we stayed overnight in Torquay intending to get a taxi to match so didn’t ask for a parking space, but not one single taxi company there would take wheelchairs unless they folded up. So we had to drive to the ground. Spent ages driving round looking for a space to park in the nearby streets.

    Finally after reaching the ground, we were told to pay on the turnstile and they would open the gate for the wheelchair to go through. Bags were searched and no liquids were allowed in the ground, not even for medication, A 78 year old man had his flask of coffee confiscated and the jobsworth stewards even tod a mother she couldn’t take a baby’s bottle of milk in for her baby who was only months old, but after a big argument, they let her take it in.

    Never saw a refreshment bar, toilets or club shop and wasn’t told where they were. And no programme sellers in the ground.

    We found where the wheelchair raised platform was, close to the entry to the ground, and although we had the only wheelchair, several others were sitting there.

    We had a good view of the pitch and our own supporters were sitting behind us in the covered stand, although as we were at the front we would have had no protection from the weather.

    A very poor ground for disabled visitors & the stewards need to be more helpful and less aggressive.

  • Nick Saunders (ECFC DLO & ECDSA Chair)., who attended Torquay Utd vs. Exeter City (15/01/13).
    11 years ago

    Wentto watch City at Torquay some years ago and I said to myself that I would never go their again as the facilities for wheelchair users were very poor for away supporters.

    I’m veryglad I went backasI must say thatthe new disabled (wheelchair) facilities for away fans are very good. The view from the new areais very good with unrestricted views of the pitch, new disabled toilet behind the away stand also.

    Only fault could be if it rains, not sure you’ll stay dry as the roof to the new stand is very high.

    Well done Torquay.

  • Peter Hicks, who attended New disabled facilities at Plainmoor
    12 years ago

    Following up on Jacqui Williams disgust below at the lack of facilities for away fans, she;ll be delighted to know there are now 9 spaces designated for away fans in the newly opened “Bristow’s Bench”: See http://www.torquayunited.com/fans/disabled-supporters/for more information.

  • Jacqui Williams, who attended 31/10/2011
    12 years ago

    There are no seating facilities for disabled away supporters – disgraceful.