Swansea City

Swansea stewards well organised inside the stadium but I couldn’t get anywhere need the food and drink kiosks due to crowds and stewards weren’t interested in helping with a separate queue for disabled supporters

Amazing game and lush atmosphere

Mrs MIRIAM BUSANI I took my 96 year old mum to this game. We arrived and couldn’t have the bay we’d book because they wouldn’t let us in. We parked in the car park and made our way around. It was great all the staff were friendly and we used the lift to get the the wheelchair area. We had a great view and they supplied a blanket for mum. Everyone was very kind. We didnt need the loo but it was close and I would definitely go again.

On behalf of Fulham DSA –

Miriam is a Fulham DSA committee member whose son has autism, and she went to the game at Swansea with her mother who is 96 years young!

The great part of this story is that Miriam contacted me to let me know about the great experience she had buying tickets for this game when she phoned the Fulham ticket office. Harley, at the Fulham ticket office, really went above and beyond, she brought up the Swansea ticket web site to make sure that Miriam was able to get exactly the seats she needed. Miriam had contacted me to ask me to pass on her thanks to Fulham and Harley in particular.

This is just such a great example of clubs working to help supporters with disability to have an excellent match day experience.

Have tried last two seasons toaquire seat in row j as have slipped couple of times going down steps to my seat f70 have a friend setting in row l who is with me coming and going from west stand

As others have mentioned above the view from the Liberty Stadium’s elevated weelchair platform for away fans is first class – top of the range. The club and Swansea Council (which developed and owns the ground) are to be congratulated on this. The stewards and police are friendly and helpful.

Top of the improvement agenda from my narrow perspective as a wheelchair user would be the one space wheelchair lift between first and ground floors. This causes a post-match traffic jam that can take 45 minutes to clear. Factor this in to your post-match travel plans.

Secondly the buses for away supporters back to the railway station post match have wheelchair ramps but aren’t parked on a curb. This makes the angle of the ramp far too steep to safely board in a wheelchair. Fortunately I can walk a few steps so – with the help of the courteous, friendly and helplful bus driver – I boarded followed by my powered chair. This issue can I’m sure be addressed without too much difficulty. There was no problem alighting at Swansea railway station. Bus passes are accepted on this service. The cash fare one way is £1.50 currently.

Lastly a tip on bus travel. If you have a disabled or older person’s bus pass issued by an English local authority remember that this isn’t valid in Wales. If you’re travelling to Swansea by train and have a Disabled Person’s Railcard you can “bolt on” a PLUSBUS all-day bus pass either when buying your rail ticket or at your departure or Swansea station on arrival. In the latter case you need to show your Railcard and rail tickets. This currently costs £1.65 a day.

Good morningI know you may not be the person to send this to but would be grateful if you could pass it on to the relevant person.First off I would like to thank you personally for arranging our parking … it was perfect and the gentlemen put us in a perfect spot and was very helpful and polite.Secondly I would like to say what a wonderful football club you have , as you know my son is in a wheelchair and your club could not of been any more helpful , the stewards, club store staff and even the police were all very welcoming and went the extra bit to make our day special…. we follow Chelsea all over the country and I have to say Swansea city AFC are by a country mile the best club we have been to for access , toilets and helpful staff for disabled people.My son enjoyed it that much we brought him a Swansea top from the club shop and he wants to come again but to support Swansea instead of Chelsea ( would normally be cursing around me 🙂 ) and I have to say I will definitely be bringing him down again this time to support Swansea not Chelsea…. your football club now has a place in by boys heart and you are now his “2nd” team.Again as his dad I just want to say thank you for making yesterday a wonderfull experience for us both and you should all be proud of how your club and fans who were also excellent we hope to see you all again very soon.Darren phelps

Review reproduced with permission from Access Advisr

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My first visit to the Liberty Stadium, Swansea. We had arranged to park in the stadium car park for the very reasonable cost of a tenner. On arrival at the ground the stewards were very helpful, directing us to the right place in a very polite manner.The short distance from the car park to the ground was very easy and fairly level. Given the terrible events in Paris just over a week before this game we were frisked by stewards, and our bags were checked. Understandable in the current climate. Again the stewards were polite.Inside the ground the concourse was fairly spacious and a chance to get warm again! To get to the viewing position we went in a lift operated by the stewards. The accessible loos were on the floor where we watched the game.The photos will show what a good view we had, and there were plenty of spaces for away fans in wheelchairs and their travelling companions to watch the game.Throughout the game the stewards were always friendly and keen to have a laugh. This will be one of the better days out this season I reckon.Swansea have got their facilities spot on. Well done!

Quite simply the best matchday experience for the disabled supporters in the Premier League for me. I have had no problems or difficulties on my previous visits to the Liberty Stadium and Saturday was no different. The view from the disabled bays in row J are totally unobstructed. Clear sightlines of all parts of the pitch. No obstructions blocking the view in front even if fans stand up. The disabled supporters are in the away end, right in the middle of the away end in fact, so you feel a part of everything and are able to meet up with your friends and family. The stewards as always are friendly and helpful but not in way patronising like at some clubs. Access around the concourse prior to the kick off was easy, I was even able to buy my own alcoholic drink from a low level counter, this is something that I cannot do at my own ground. Even at half time when it was much busier on the concourse than prior to the game, I could still manage to get downstairs to meet up with friends without feeling unsafe.

The most important and essential parts for me going to any away game is that I can see the game clearly and I am with the rest away supporters and have the opportunity to see my friends who are the game as well, you can do all this easily at Swansea. A lot of clubs could learn from Swansea and their inclusive matchday experience for disabled supporters.

This was our first visit to the Liberty Stadium.

I ordered our tickets direct from Swansea over the phone, these were received in the post the following day. I also asked to reserve a wheelchair parking space, this was £10

We were staying in Swansea overnight so got a taxi to the stadium but he wasn’t allowed to enter the grounds before a match and for an hour afterwards.

I didn’t see a club shop, but bought a program outside the ground.

Entering the ground we had a slight problem as Swansea ticket office had sent us tickets for the home end, but the stewards were very nice and let us in with the York supporters.

The refreshments were inside the concourse but were very expensive and the food was horrible & went in the bin.

The viewing area was accessible by a lift and there was plenty of room for wheelchairs on a raised platform halfway up the stand, Excellent view. The lift only held one wheelchair & a carer & was operated by a steward. No problem for us as there were only two wheelchairs from York, but could be a slow exit if there were a lot of wheelchairs.

Very well trained & friendly stewards so no problems.

Everything about our trip to Swansea couldn’t have been better, from getting off the train to arriving back at the station afterwards everything was spot on. Extremely helpful & pleasantstewards & policemen at the ground, After showing our ticket to a steward inside the ground, we were asked if we’d prefer to move to a more accessible seat to make things easier for us. Michael used his own DAB radio for the commentary on the game, but on a previous visit to the Liberty Stadium, Michael used the audio provided by the club and had no issues with this.Swansea has replaced Arsenal as our number one away ground to visit.

Swansea is up there as one of my favourite away trips of the season. Been 4 times now and never had any problems there at all. The coach park is practically right outside the away end so hardly any distance to push to gain access to the ground. This is definitely one game I would go to on my own if I couldn’t get a friend or relative to come with me. The stewards are so helpful and friendly, they take you to the disabled entrance, show you where the lifts are but don’t rush you into going straight up so you can stay on the concourse level to get food/drink and meet up with the rest of the away supporters. The concourse is really spacious too, so you don’t feel like you need to sit out of the way to avoiding being in other fans way. Once you get out of the lift, stewards show where the disabled toilet is located and inform you they have RADAR keys if you don’t have yours with you. They then take you to your seat. The view from Row J is no less than brilliant. Fans are in front of you but when they stand up it doesn’t impact on the disabled supporters view at all. The sight lines of both ends of the pitch are clear and unobstructed all game. The only slight issue we had on out last visit was that there was only one lift working, so it caused a bit of a queue with all the disabled supporters waiting to exit via the one lift, not a major problem in the grand scheme of things though.

Another great thing about the Liberty stadium is that we get a good allocation of disabled area tickets meaning more of our fans can go here and experience the excellent facilities. I know the Liberty is a relatively new stadium, but it is so well designed for disabled supporters and the people at the club are so helpful, all clubs could learn a lot from Swansea when it comes to the disabled supporters matchday experience.

Well another vivit to this one of the few stadiums that has been given a lot of thought for disabled fans, as a wheelchair user it ticks all the boxes as I have said in my others posts. Interesting post from Mr. James with regards to the lifts, on this occasion there was a steward who attended the lift in the away end with us both going up and down, only one gripe the disabled toilet engaged sign on the door stays on closed/engaged so do not wauit pull the door and see if it is locked. Otherwise another good visit.

Having read previous comments I would like to comment with regards home supporters.

Every home game is not a pleasant experience with regards the stewards or lack of them.

According to the stadium Disability statement there are “Stewards on the upper and lower level to assist with the lift”, I would challenge anyone to find a Steward at either lift door and it has been like that since stadium opened.

Also at the end of every game we get supporters gathering behind us and you can smell the cigarettes smoke, if there were “Stewards” available they would also smell it.

Worst of all is the fight to get from your wheelchair space to the lift because everyone is heading for the stair case and we have to try and get through to the other side.Strangely by magic all the Stewards dissappear.

This is a First class facillity for Disabled away fans.

Firstly by contacting the Liberty stadium you may be able to get a parking pass as they reserve 5 disabled parking places for away supporters. (you will need to show your blue badge to collect parking pass) Away fans are situated in the north stand, Wheelchair / crutches/walking frame access is available via a large doorway,

Don`t wory about finding it the stewards/marshals will approach you and offer to help you in. once you are in there are plenty of refreshments available and easily accessable. There is a lift positioned next to the stairs to take you to the upper tier, on exiting the lift you will notice the disabled toilet, this is a disabled only toilet in pristine condition access is via radar key or the marshal will open up for you also.

The view from the disabled seating areas is fantastic and only a matter of yards from the lift/toilet and marshals. A real disabled friendly ground, very impressed. A Burnley fan. PS there`s no hurry to get to the car park after the game because they don`t allow cars to leave until pedestrians have cleared the stadium, approx 10-15mins wait.

First class facillity for the away ambulant persons, well done swans

Good things come in small packages. This stadium is one of the up and coming new built stadiums. It may be small by comparison to many others but it far exceeds those in relation to disability facilities. Access to parking facilities for disabled supporters is excellent, level and adjacent to entrance for disabled supporters. Stewards are in abundance and pride themselves in contacting not just disabled supporters but all supporters. Inside the stadium the eateries are below stands so access in crowded areas is not a problem, two, one wheelchair lifts service the access to the upper floor,which proves the point you do not have to spend millions for disabled access as many stadium managers seem to think. The wheelchair viewing galleries are excellent and have plenty of room. A lot of thought has been put into disabled facilities and it has paid off. Disabled visitors are visited by the stadiums Disability Liaison Officer and asked for and good or bad comments which is helpful. They have plans to extend the stadium in future and if this happens it will enhance this stadium even further. All in all 9 out of 10 for this stadium and thank you for a pleasant visit to all Swans Fans who we spoke to. Well done Swansea.