Reading

Response from Reading FC

“Thank you for your feedback, (in relation to queueing at the kiosk) we are normally very proactive to move families with young children and disabled supporters to the front of the queue so apologies that this did not happen on this occasion.
We look forward to welcoming the supporter to the Select Car Leasing Stadium in the future”.

I went via Clapham Junction to Reading station then got the bus to Reading Stadium. The train I got SW the disabled toilets were out of action and only one general toilet was working. At the entrance to the Reading ground they politely checked me and my bag. I was taken to the disabled gate for entrance in ground. The disability toilet was easy to find. I went to the food kiosk and they got my order wrong but would not change it. The step free was easy to get to. After the match I went to the queue for the buses. I had two crutches to help me walk but I had to stand in the queue for about 20 minutes before I got on bas. At Reading station I had 10 minutes to get to the SW train to Clapham Junction. Once again disabled toilets not working and two normal toilets were working. I got to Clapham Junction at 19:00. I looked for train to Thornton Heath but there were none for an hour. I went over to platform for East Croydon after visiting disabled toilet by platform 17. I got home from East Croydon via bus that eventually arrived . No seat at bus stop.

There was a good F1 bus service between Reading station and Reading Ground. The stewards were very helpful opening a gate for my entrance to ground instead of going through turnstile. There was a disabled toilet on the concourse. The only problem with the food outlet was the container for drink was very flimsy so I had to drink near the counter, so I did not spill too much. Inside the ground a treasure of a steward let me sit in the disabled area , instead of me negotiating alot of steps to row DD. I had a good view of the match without anyone standing in front of me. There was a queue for the bus but did not have to wait to long. I found Reading station was well signposted.

I am a powerchair user and my husband is a white cane user we visited the Select Car Leasing Stadium (formerly the Madejski) travelling in an accessible minibus that was part of our Club’s official away travel. We wrote a lengthy review (see below) when we last visited Reading in 2015 so are restricting this to just changes since then.

Access to the Ground
Our minibus was allowed to drop off and pick us up immediately outside the away entrance but the coach who we travelled with was not. Had I not insisted on this based on our last visit, I am not sure if it would have happened but the request was happily accommodated.

Accessible Seating Provision for Away Fans
Unlike 8 years ago there is now fixed carer seats on the away wheelchair viewing area as per our photo. Unlike on our last visit this area is no longer a walk through for other fans but our friends were not stopped from coming to speak to us (as we have known at some grounds.) We had a fantastic view of the pitch but as others have noted if people in the easy access seating in front do stand your view is easily blocked as they are not that much lower than you. That said the main stand for away fans behind us was extremely steep and anyone with any concerns about this would need to be in the limited seating below the wheelchair platform. We noted that apart from the seats adjacent to the wheelchair spaces, all the other seating required people to cope with at least one step.

Refreshments
For this FA Cup game, the catering vans around the perimeter of the stadium, from what we could see, were present but not open, certainly at the time the turn stiles opened (1.30 pm for a 3 pm KO). We did not use the catering concession in the ground and did not get any reports from others on it but did see reports that some had found very welcome bacon rolls in a hotel close to the ground when they arrived early.

Accessible Toilet
Found hot water this time. Very effective but cold hand drier. Not Radar Key locked but when I visited in the second half it was still clean and the floor dry. It seemed there was only one accessible toilet for away fans.

Audio Described Match Commentaries
Limited to local radio commentary, so chose not to request this.

Attitude of Club Officials
All helpful and friendly irrespective of the huge cloud hanging over them at present in respect of Reading’s financial/ownership difficulties.

After the Match
Appreciated the stewards holding back the crowds when we were ready to exit the wheelchair area. Easy departure for our minibus back to the motorway.

Overall
Delighted to have an away game where everything in respect of accessibility was as we would wish it to be. We just hope that the Club and the stadium will still be functioning for us to visit in the future.

Having been lots of times we knew what to expect, a great car park, a great raised viewing area with a great view. a very pleasant away ground to visit.

With the building of the new stand at Craven Cottage wheelchair users can now actually see the match and not the backs of the people stood in front of them.

A really pleasant surprise, as we had resigned ourselves to just soaking up the atmosphere.

Well done Fulham.

This was our first visit to the Madejski Stadium as away fans travelling in a wheelchair accessible mini-bus that is part of our Club’s official away travel.

Access to the Ground

The stadium is close to the motorway junction and well-signposted albeit round a very large traffic-light controlled roundabout and a 4-lane road (not for the timid driver!). The stadium it seems is on a modern office park someway away from the town centre.

Our mini-bus along with some of the away coaches parked directly outside the away end. Dropped kerbs in this area seemed to be limited to one by the vehicle access to the ground gates, right up against the gate. Due to limited space some of the away coaches parked down the hill leading to the stadium. So if you are a mobility impaired away fan travelling on your Club’s official coaches, you would need to check it was one that wasn’t going to be parked down the hill, as it is a steep walk back. I didn’t see any car parking near to the away end, although I understand there is.

Away wheelchair users entered through a metal gate to the right of entrance No 9, which brought us into the away fans refreshment area under the seating terrace. This seemed quite crowded despite one of the stewards implying we were a small crowd (1,330).

Facilities in the Ground for Away Wheelchair Fans

Viewing Areas

The viewing area for away wheelchair fans was accessed through a corridor from the pitchside of the refreshment area, just to the left of where we entered. This was an exceptionally deep viewing platform about 6-8 rows from the front slightly to the right of the goal with excellent views (as long as the seats in front were unoccupied or had no one standing.) It had good cover if it was raining and was not in the sun on the very hot day that we visited. Unlike on the platform I could see in the adjacent stand for home wheelchair fans, there were no fixed carer seats for away wheelchair users. My husband was initially told a seat would be brought for him, then he was told there were no more free-standing seats so he could either stand or sit in the row in front (where he would be unable to help me). Just before the match, after other carers had been given a seat, he was too (a friend later told us she had asked for it for him). The seats for mobility impaired away fans were on the row in front of us which required negotiating two steps and those that couldn’t were given seats on the row with the wheelchair users If all the away fans who needed flat access had had carers sat adjacent to them we would not have all fitted in. I had read somewhere that Reading had space for 14 away wheelchair users. I wonder if this has been achieved by removing the fixed carer seats? The depth of the away wheelchair user viewing area is as it is, as it is also the route for many of the able-bodied fans to their seats, so it did get busy at times. This was not a problem for us but worth noting should this be significant for some.

Refreshments

As usual we had our own with us, so never planned to purchase any. In addition to what looked like the usual in-house range of refreshments, we noticed what looked like high-quality vans around the perimeter of the stadium before the match selling burgers, hog roast and fish n’chips, which we were told were reasonably priced (not sure there are any lowered counters). These vans were closed at the end of the game.

Accessible Toilet

There is a large clean, accessible toilet on the right-hand corner as you go through to the wheelchair viewing area. Left-hand transfer. I could not get any hot water but did get drenched in cold water (beware as this made the floor wet and possibly slippery.)

Headset Commentaries for Visually Impaired Fans

From the Disabled Fans tab on the Reading FC webpage, I downloaded an impressive looking colour booklet “Guide for Disabled Supporters” which suggested that the Club only provided headset commentaries to home fans with a visual impairment when sat in specific seats. 48 hours before the game I emailed Reading FC on the disability@readingfc.co.uk email provided to check this. As I received no response, I have concluded that either this is an old email that is no longer used and needs updating, or that I was ignored.

Attitude of Club Officials

All the officials we met were friendly and helpful, apart from perhaps the confusion in relation to the carer seats that I have detailed.

After the Match

A lot of stewards at the end who seemed to very effectively keep the home and away fans separate as they were leaving the stadium. It seemed to me that priority was given to getting the away official transport away first without any delay. Home fans seemed to be walking from the stadium.

Will We go Again?

Yes, overall good ground which we would happily go back to.

Parking – arrived just before 2:00pm for 3:00pm kick-off and got parked in orange parking area which cost £5. Staff on duty really helpful and friendly. Space I got parked in really wide and easy to get into.

As one of the other comments above points out, the entrance to the South Stand is fairly steep for someone in a manual wheelchair but that’s why I take my “carer” with me 😉 Inside it was pretty easy to get to the wheelchair spaces and I found the view very good. It’s an elevated position rather than one at the front of the stand and so as well as giving a good view means you feel part of the rest of the crowd (see the picture I’ve uploaded of the view during the game). Again the staff on duty were really helpful and professional.

I used the accessible toilet just before kick-off and could only see the one. It was large enough though and pretty well equipped. My only gripe would be the tap; has it ever given out hot water? Seriously guys, sort out the tap it’s letting the side down. Maybe fitting the toilet with a Radar key system would also be a way of discouraging those not needing an accessible toilet from using it?

Overall though I really enjoyed my visit and the game was better than the 0v0 scoreline would suggest. I came away with a feeling that Reading, as well as having a really nice stadium, have a very professional and customer friendly set-up.

I’m a Reading fan, so may be biased!

Access to the ground is fine, as long as you arrive early enough to get a parking space in the orange area. Have missed this once, arriving at 2pm for 3pm kick-off, stewards were helpful and managed to get me into a main car park, on the end of a row where there was then enough space at the side of the car to get out into my wheelchair.

Food outside is ok, but all high-shelf vans, so you don’t get to see what’s being cooked and have to believe their own advertising photos or look at what other people have received.

Getting in is fine, a bit of a steep slope into the South Stand – tough in a manual wheelchair.

Inside – food, drinks are of course pricey. Views are good from wheelchair spots, as long as people in front and to your side are seated. Accessible toilet available, but often taken by Joe Public with small-person who can’t be bothered to wait for the non accessible loos.

As a wheelchair user, you get someone to come in free with you, whether you need them or not. So that’s been great to be able to let friends and family come to watch the Royals for free.

After the game, I’ve had no problem getting in to the hotel to meet friends for a bevvy.

Staff are always really helpful.

Photo is from Stoke match August 2012, South Stand, before game started. The netting in view comes down before match starts.

Well will start with the good points first, Stadium quick to find via the M4, and parking is easily found and for visiting supporters is near to the away end £5 parking charge, no need to book as they keep 10% of disabled spaces for visitors.

Every steward/outside the ground was very helpful and pleasant to talk to, a credit to the club. Only catering vans outside the ground, no cafes or bars. Visited club shop everyone pleasant including home fans.

Entrence to stadium was easy tofind and once inside all was good from a wheelchair users point of view. Took up a position about 15/20 rows from front so viewing should not be a problem, but then with such a day, Hillsbrough and the death of Thatcher it was never going to be easy for anyone.

Our own fans decieded to congregate in the empty seats left in front of us and it was mayhem with banners/smoke bombs/standing/Bang Bombs, so it was not much fun for us all day. One steward tried his best, but the Police/stewards moved wheelchair supporters along the viewing gallery away from the problem, instead of dealing with the problem.

I am not sure if the staff had been told to treat it with softness, but it didn’t help disabled supporters who had become affected by the smoke. I know the club tried but they did fail to deal with it on the day at the expense to Wheelchair supporters who paid the same £40 price and we got all the hassle.

If you think that you could get a cuppa after the game don’t bother trying to get into the Millenium Hotel, even in a wheelchair, a very unfriendly bouncer on the door will not let you in. All in all a bad visit but I am sure if it had been another club on another day it may have been dealt better.

Extremely helpful staff on the day and before hand.

I needed to contact the club in advance about one or 2 matters everything was dealt with promptly and they moved hell and high water to ensure my carer could sit next to me. Disabled fans should note that carers will not be seated next them, you need to speak to club in advance if it is essential your carer sits next to you. It has to be the best away experience I have ever had (apart from the result).

The only down side being charged £8 to park near the ground despite having a blue badge, being on higher rate care and mobilty and in a wheelchair.

Well done Reading!