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Men’s Football

Newcastle United

Premier League
St. James Park
Capacity:  52,305
Club website
Information for disabled supporters
St. James' Park
Strawberry Place
Newcastle Upon Tyne
NE1 4ST
Access Statement
All clubs + venues

Disabled supporters contact

Club or stadium contact
 for disabled fans

Zoe Hingston
Head of Inclusion

0191 201 8715

General ticket office contact


Box Office

0344 372 1892

Accessible ticket contact

Jan Brien
Box Office Coordinator

0191 201 8457

Disabled supporters association

Secretary

Stephen Miller

01670 717739

Website

Accessibility information

Stadium map

Stadium map

Number of wheelchair user spaces

Actual:
234
Newcastle United has accessible viewing area for wheelchair users in all four of stands and offers viewing positions in both elevated and pitch side locations. Supporters who have a fear of heights may feel unnerved by the view of the stadium from Level 7 and should contact the matchday Disabled Liaison Officer prior to attending.

Wheelchair users at pitch level need to be aware of the possibility of being struck by the match ball in the event of the ball going into the crowd. It should also be noted that whilst the entire stadium is under cover, supporters at pitch side and level 1 areas of the stadium are still liable to get wet dependant on the wind direction and are advised to wear clothing appropriate to the weather forecasted.

There are 12 wheelchair positions available for visiting supporters situated in the ‘Away End’ of the ground which is located in Upper Level 7 of the North Stand (Leazes stand). All 12 of these wheelchair spaces have unrestricted views from accessible viewing platforms.

Number of easy access and amenity seats

Actual:
210
There is no limit to the number of places in the stadium for ambulant disabled persons.

There are also 24 places for visually impaired supporters, with each seat rigged up to an infra-red commentary system which allows fans to tune into local radio commentary of the game.

Number of accessible toilets

Actual:
27
Home: 25 Away: 2

Accessible toilets are located near the seating areas disabled fans and all accessible toilets are RADAR key operated. They are also alternatively sited with left and right hand transfer spaces respectively and have an alarm fitted to floor level.

Audio commentary

The club currently offers audio commentary and headsets for up to 24 sight impaired supporters via a commentary system tuned in to a local radio station.

The club also have ten DAB radios and headsets available for supporters with sight impairment which are issued on a first come first served basis. Five of these radios are reserved for use by away supporters with a sight impairment but may be made available to home supporters in the event they are not used.

To book the use of a DAB radio, please contact the club’s Disabled Liaison Officer.

Sensory room

There is a sensory room with specialist staff to assist.

It was designed to create a safe therapeutic space, to promote resilience and recovery, and is located next to an internal viewing area, assigned specifically to those using the sensory room.

The sensory room is a soundproofed room consisting of sensory toys and lights. This room is used when a person is experiencing a sensory overload and wishes to use a quiet space. The sensory viewing area is a box with a maximum capacity of 12 people, this box is partially soundproofed to allow a degree of the atmosphere into the room.

Both areas are available every fixture to home supporters. To book the sensory room or for more information please email unitedasone@nufc.co.uk.

Accessible services + information

Assistance dogs

Assistance dogs are welcomed within the stadium and water bowls can be provided if required. However, visitors wishing to bring an assistance dog to a game must contact the Disabled Access Officer in advance of the purchasing their ticket(s) to ensure the seats they wish to purchase are suitable for accommodating assistance dogs.

Hearing loops

The ticket office and club shop are fitted with an induction loop.

The Box Office is also equipped with a text phone for supporters with hearing difficulties.

Club shop

The shop is located at street level in the South stand of the stadium on Strawberry Place and is spread over two floors accessible via a lift or escalators with level access with aisles wide enough to afford access throughout. There are two entrances to the shop one of which has an assisted access entry and a double door width of 1540mm. The shop is fitted with an induction loop with balanced lighting throughout but no lowered counter area.

The shop is busy on match days. If you require a quieter period on a match day we would suggest you attend at least three hours before kick off and 30 minutes after the game. Non match days are considerably quieter.

Club hospitality

All corporate hospitality facilities are accessible to supporters with disabilities and the Club is committed to ensuring the corporate experience for disabled supporters is amongst the best in the country. All hospitality rooms and boxes are accessible to supporters using wheelchairs and supporters with ambulant or hidden disabilities. There are a number of facilities located in the vicinity of corporate hospitality areas including accessible toilets (alternatively sited), a changing place and a sensory room. All corporate hospitality areas are also accessible via three large, spacious lifts.

Braille and large print provision

The signage within the stadium is above head height to be seen above crowds. The font on the food concession stands is large font, however braille is not yet available.

Accessible lounge

The club has two licence bars at the stadium that are operational to the public on both math days and non match days. ‘Nine Bar’ is situated alongside the club shop on Strawberry Place and the ‘Terrace Bar’ which is located in the South West corner of the stadium. Both bars are accessible to wheelchairs and visitors with mobility impairments.

Food concession stands

Disabled supporters who have difficulties accessing food and drink kiosks can have order requests delivered to their seat. Kiosk members of staff actively patrol seating areas during the first half of all games and fans are encouraged to contact such staff members to place their orders. In the event this opportunity is missed or not possible, fans should contact their nearest steward.

Total number of parking spaces

The club has around 120 car parking spaces on offer in the near vicinity of the stadium, with plenty of disabled berths within easy access of St. James' Park.

Travel options

National Rail have published links to the nearest stations to sporting venues including Newcastle United see here for more information.
For visitors travelling by Taxi or a lift, an ideal drop off point for wheelchair users or people with mobility difficulties is on Leazes Terrace, directly outside the East stand.

This location affords access to the South stand access ramp with dropped kerbs and avoids the steep climb from Strawberry Place.

This page was reviewed and updated by Level Playing Field staff and the club on 31 May 2022.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

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About this page

This information is provided by Newcastle United. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated June 2022

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Liz Soloman, who attended Newcastle v Saints
    3 months ago

    Southampton Away Fan

    At the game yesterday using a wheelchair for my son for the first time! ( a reluctant though fully capable ambulant disabled person!)
    I cannot praise the stewards in the away end highly enough. They were friendly, efficient and really helpful. Even to the point where my son accepted them helping him down the steps- unheard of. After the game they made space around his chair so he could get to it safely.

    Well done Newcastle Utd accessibility team

  • Greg Crone, who attended Newcastle v athletic bilboa
    2 years ago

    I attended today with my son.
    I thought I’d try the main stands with them and after 5 minutes realised it wasn’t possible.
    I spoke to a steward about a quiet room or the sensory room to be told no it was full.
    It was explained to me it needed to be booked in advance.
    I understand this to be partly my fault, can I ask how many numbers are available to be used in these rooms?
    I feel so bad for my son who has been so excited to come and watch the game to leave hysterical after 5 minutes.

    Is there anything you can advise me for future games?

    Thanks Mr crone

  • Nikki Allan, who attended Newcastle V Leeds United 17 September 2021
    3 years ago

    Away fans are up in the Gods. Imagine subbuteo. 7 floors up yes there is a lift available. No commentary reception for visually impaired.
    You need a strong away following to create atmosphere. Reseated by Home Stewards as the seats allocated are unsafe for visually impaired. No hand rails steep steps. Stewarding excellent by both Home and Away Stewards. Be prepared for a beer shower as the bar is behind and the Home supporters beneath. Arriving by coach it can be quite a walk as no allowance for those disabled thought about. There are accessible toilets.
    Await a feisty reception from Home Support

  • Anne Hyde, who attended Newcastle v Arsenal - 11th August 2019
    5 years ago

    I attended the match and found that the signs for tickets for the disabled did not match the ticket details. Can Newcastle look at updating their signage in the Away area so that the disabled can find their seats more easily. It is very difficult in a wheelchair to find your seat having to fight your way through the crowds. Many thanks

  • Heather Whitehead, who attended Huddersfield Town
    5 years ago

    Emailed the club for a disabled parking bay when we purchased our tickets, they replied very swiftly asking for a contact number and as promised in their reply they rang on the Monday prior to the game the following Saturday, and as the same as last year we got a disabled parking bay number which is located behind the away end. The ground is very easy to find. The parking bays are very, very narrow and after the match I had to wait for the car beside us to go before I could get into ours as space so narrow. Stewards very friendly an informative, lift to seats in quite small, the players look about an inch high due to the very elevated position of the away fans. No drop counter for wheelchair users to get a drink, disabled toilet doors need to open outwards as not much room to move around in a wheelchair, good job I had my husband with me to help me with the door, even the steward said “the door needs looking at an moving the other way round. All in all I enjoy our visits to St James’s Park.

  • Steven Powell, who attended Newcastle United v Arsenal, Premier League, Saturday 15 September 2018, KO 3.00pm
    6 years ago

    I attended this match as an away fan. St James’ Park in a short walk from Newcastle railway station but it’s uphill which may be a problem for some disabled supporters. Access for wheelchair and other mobility impaired fans to the away area is by lift. It’s at nosebleed altitude. The view for wheelchair fans is good but there is partial obstruction if supporters stand in front of the wheelchair platforms.

    The stewards were all helpful and efficient. I didn’t sample the catering after looking at the larcenous prices.

  • Heather Whitehead, who attended Huddersfield Town
    8 years ago

    Saturday 13th August my husband and I visited St James’s Park, I had rung the ground the previous week and asked for a disabled parking bay, my number was taken and put on a list and told I’d be contacted the day prior to the match, but I was rung back the day after with an offer of a parking bay, this bay was directly behind the stand where the away fans are situated which was fantastic, so easy to locate and just as easy to get in and out of.

    The ground is very easy to find so ae the disabled parking bays. The view is very good albeit very high up, but there is a lift, it’s only small, nut very quick.

    The stewards were ever so friendly and helpful, nothing was too much trouble for them, we had been before, but not in the car plus it was a evening game. This is one of the nicest grounds within the Championship, it helped that we took all three points.

  • Ryan Beckett, who attended Newcastle vs Hull City AFC
    10 years ago

    One of the best stadiums for wheelchair access.

    Booked a disabled car parking space, right next to the ground. View from the away supporters disabled section is brilliant, even though you’re very high up and the players look small. Access to concourseis great as not always a choice for disabled fansat other stadiums. Plenty of disabled toiletscan be accessed near the entrance to theseats.

    Overall, a good experience at St James Park. Will visit again no doubt.

  • Luke, who attended VS Man Utd 2011
    11 years ago

    Easily one of the best away trips on my calendar. View is first class (very high up) a great position to see all the link-up play. Can’t comment on parking as we got the official supporters coach. Sat with your own fans which is top. Although the mighty reds got hammered 3-0 and it was freezing and rainy/snowy. One of the best grounds to visit in the Premier League.

  • Amy Wilson, who attended Newcastle v Everton 02/01/13
    11 years ago

    The coaches park opposite St James’ Park, getting to the stadium is a little tricky as it’s up a very steep hill, so I need assistance pushing from my brother and exiting is difficult to because going down slopes with lots of other fans exiting the same way is quite difficult but apart from that, never had any other problems at St James’

    There was plenty of stewards on hand telling me where the lift was located, once I found that, a steward took us up to level 7 (not a good ground to go if you don’t like heights!) and showed us to the concourse level. Disabled toilets have a RADAR key, the doors are quite heavy though. Access to the food kiosk is relatively easy and there is a lot of space on the concourses to be able to meet up with fans without causing an obstruction etc.

    The view from the away end is easily the best view I’ve seen. It is very high, but you can see everything, all the build up play, everything. You are also seated with the rest of the away fans.

    The only slight downside is waiting for the lift on the way out, it sometimes stops on the levels below and gets filled up before coming up to level 7, so can take several minutes to exit the ground.

    Newcastle will always be my favourite away trip in the league.

  • Mr D, who attended Newcastle v Hull City 10/10/2008
    12 years ago

    Arrive in plenty of time as parking is attrocious, I sent numerous e-mails requesting a parking space, I also spoke to the disabled liaison officer and did everything he asked me. I telephoned him a couple of weeks before the game to make sure everything was in order and left a message for him to ring me back, he did nto do this, I sent more e-mails to which I received no reply. When I arrived and finally spotted a steward I asked him where the disabled parking was, he asked if I had a pass. I told him I had requested one but not received one, I showed him my blue badge. He directed me to the car parks and told me to see the steward on the car park. I did this and showed him my disabled badge. He sent me up to the 3rd floor of the multi-storey. I had to send my nephew down to see which bay I had to park in. He came back to tell me I had to go back down and park on the surface car park. I started to go down only to be met by another steward walking up the ramp who asked me to reverse all the way back up. I explained that I was in a wheelchair and that it would not be possible to reverse back up. He eventually let me on the surface car park. I eventually got in the ground just in time to see the players coming out for the start of the game. I e-mailed the club to complain and enclosed a copy of all the e-mails I sent. They passed them on to the disabled liaison officer to respond. I requested a response within 14 days, I am still awaiting a reply. When I finally got in, the view was good.

  • Ross Hovey, who attended England Vs ???
    12 years ago

    Cannot remember the opposition but was a WC Qualifier where the FA toured England while Wembley was delayed. Parking is non existant near ground. Steep paths, not many dropped kerbs. Stewards had no idea where seats were. Disabled seat I had was behind the goal so view was pretty poor, but was in with fans…

  • Rubbery, who attended Newcastle 01/04/2012
    12 years ago

    First visit to the new stadium, as a Disabled Wheelchair Supporter. Stadium easy to find, I was not able to park at stadium all spces allocated, but plent of parking nearby in either accessible bays or free for disabled people in pay and display near stadium. Difficult to find disabled fans access point as gate access details on ticket refer to inside stadium, but thanks to helpful/friendly stewards we found it no problem. Clean toilets makes a change, viewing galleries excellent but if you have vertigo beware, access to top tier via a lift with helpful stewards again. All in all a nice experience. I would urge other stadium managers to look at here and pick up some points I would give it 8/10 so not far from perfect.