Leicester City

We were able to use the Changing Places toilet at half time. We were on a platform with a good view and the facility was on the opposite side of the ground. We had to take the lift to get to and from the ground floor. We were escorted by a steward there and back. We left immediately at the whistle at the end of the first half and just about managed to get back for the start of the second half.

The stadium overall doesn’t feel too modern, especially when compared to the Etihad Stadium which was built at around the same time, some of the concourse areas felt quite old, and some of the entrances seemed to go straight into the ground from the outside, bypassing the concourse which was quite strange, and felt like something I’ve only seen before at lower division clubs who aren’t in the Premier League or recently promoted Huddersfield Town.

Wheelchair bays are located in the away supporter end for away fans, with some also being located in the home supporters, in my opinion, this is disgraceful and all away wheelchair bays should be with the away supporters, but this was in a sense better than my last visit to Anfield, who had all away supporters in wheelchairs in with the home fans, and it was the same situation as clubs such as Hull City and Sunderland who have a mix of the two.The view wasn’t great, slightly obstructed by the stewards walking up and down and the camera man, who was obviously taking pictures or recording the game for some source, with it being a Saturday 3pm kick-off it wasn’t going to be on Sky Sports. Apart from the blockages at times, the view was Okay, but once again with the platform not being raised, I felt too low down to even see the lining of the pitch, and I struggled to see the other end, sadly it was hard to tell if Gabriel Jesus’ goal had gone in, until I saw the players celebrating and heard the City fans cheering.The overall atmosphere around the ground was decent for the City fans, as we kept singing all the way through the match, the atmosphere overall from Leicester wasn’t great.

The entrance into the ground was also quite weird for disabled supporters, which had a shutter which must open to get into the “box” to get into the ground, and then must be fully shut before you enter your ticket, which was a frustrating inconvenient time-wasting thing, I couldn’t understand the need for.

Overall, the facilities and welcome for disabled supporters are good, but for a modern stadium, the entrance into the stadium, view and location of the wheelchair bays should be so much better.

Following my attendance at the Crystal Palace match on Saturday, I have to raise some concerns.

The club may have contacted Barbara Merrell (presumably through DSA) to advise that the advertising boards were going to be switched on again, but it certainly was a surprise to me when I arrived at the match.

Jim (DLO) and I had a discussion at length at the gamewhen he stated he was collecting feedback.I gave him my concerns but these were not minuted likea couple of other fans he spoke tobecause I could not give positive feedback regarding the advertising.

The advertising on the LED boardsis within my line ofsight. I am a small lady, and despite me sitting on the large cushion provided by the club earlier in the season, the advertising even though dimmed a little, causes me problems. Jim stated that he had spoken to someone with epilepsy who said they had no problem. With respect I think they may be taller than me.

As the club did not do an individual risk assessment on me at any time, they cannot assume that one size fits all.

I was advised that Leicester City Council were toldby Leicester City that theyhad received no complaints regarding the boards, advertising, hence the reason for it being turned on.My helper advised the club via a club survey that the LED boards were giving her headaches earlier in the season, but thisappears to have been disregarded. Jim stated that only the lcfc fanzoneemail address is monitored and gets fed up the line. So it appears any official survey or verbal discussions with Jim are a waste of time.

My other concerns are as follows:-I advised that I am not happy aboutpaying to renewmy season ticket, prior to the resolution of the issue with the boards and sightlines. Jim stated that he could hold my seats until the work was done and then I could attend to see the view prior torenewing. I will request confirmation of this in writing.

My helper also requested. our seats be moved back to the rear of the old advertising boards,where they were at the start of the season. Jim stated that the seats would be moved back. As we have no idea what the resolution is,we will have to wait and see.

Met by a very helpful steward when getting off the coach who took us through to entrance gate. Was sat on a slightly raised platform behind the goal with the rest of the away supporters. Some of the disabled supporters were sat to my right in the Leicester end in a non raised area, a couple of the supporters who were sat in this area said they found it a little tricky to see over the advertising boards that were around the perimeter of the pitch as they were a little high for some to see over. The view from the area I was in, was relatively good apart from stewards and police walking slowly up anddown during the game and alsotowards the end when stewards placed themselves pitchside. The accessible toilet was located on the concourse in the away end and accessed by a RADAR key, toilet was spacious and clean.

The only main problem myself and other wheelchair users found was the lack of space on the raised ramped area, if in the first spaces you would need all the other wheelchairs to move down the ramp so that you could get out to go to the concourse etc as a result no onemoved at HT to go to the toilet or get food/drink. At the end of the game, wehad to wait for thewheelchair userwho was nearest the top of the ramp to move first before the rest of us could leave. As it happened he had problems with his electric wheelchair and it took a good 5 minutes for his PA to get it going, so none of us could move until then, I think this may need looking into if possible bythe clubbut apart from that it was an enjoyable visit to the King Power Stadium and I would definitely go back to this ground.

Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. We were welcomed at the entrance and led in through accessable entrance to the front row. The view was excellent as were the Stewards who were very friendley and helpful.

Hi, I would like to praise and thank Jim Donelly at Leicester City FC fanzone who has been a great help and has arranged for me to park close to the stadium untill my operation is done and I am more mobile and no longer in pain and struggling with mobility … he has been such a good help and I can’t thank him enough and I am now looking forward to going to see City play knowing that I don’t have a long and painful walk anymore.

Can you ask this lady to contact fanzone@lcfc.co.uk please or call 0116 2294555 and ask for some help please

Thank you

I am a season ticket holder for the last 3 seasons and have been going as often as I could since I was a child. Now I have a torn ligement in my knee and awaiting surgery for it, I have a great deal of pain and lack mobility, my seat in the stadium is up lots of stairs and sometimes i can’t manage it. When this is the case I ask one of the stewards for a lower seat and the guy I ask is always very helpful and always gets me a lower seat, although I have to wait till everyone else is already in their seats. I could solve that problem by going to the ticket office and changing it but that means more walking, they are good at helping me with the seat. However the parking is a masive problem, we usually park at the Tigers ground car park but its a long slow and painful walk for me from there so my partner drops me off at the stadium which is ok so far although I have seen other people being told not to drop people off, at the end of the game. I then walk (slowly) back to the car at the Tigers ground and this is painful but the best option so far. However the Derby game is causing me a problem because the Tigers are playing too so we cant there. We phoned the ticket office to see if there is parking for disabled people and were told none is available unless we park at Filbert street for the price of £12.50 (£5 for blue badge holders) and have a 10 min walk to and from. This really isnt acceptable and it means I may not go to the Derby game as we have no idea where any affordable parking is! We have had less problems going to away matches! What would be good is if there was a drop off and pick up spot that can be used straight after the match . I can wait to be picked up but the roads are closed for some time after games so I would be having to stand for ages!

Getting There It’s easy to find, the new location is well signposted all the way from the Motorway.

Parking Absolutely zero parking at the ground (apart from the execs of course), but there are opportunities in nearby side streets if you get there early.

Entrance It’s easy to find and the stewards were all excellent..

The Viewing Position The positions are in little pod type of things. They are pitch side, but because they are raised you can see past the photographers and Police. You are also protected from the crowd behind you. The only drawback is that once in, everyone else has to move to let you out. Helpers sit behind you.

Price,Toilets & Catering There are modern, clean disabled toilets at the end of the stand as you would expect in a new stadium. Catering was hard to access for me, but my helper was back in minutes with my drink.

It was a 2 for 1 ticket deal. The stewards were excellent, very friendly, the view of the game was very good and the pies were brilliant. A good day out.

Marks Eight and a half out of ten.

I travelled from Derby with the Rams fans coach, good rec’ption for Disabled fans stewards are spot on, the food and drink is easy to reach and easy to approach in a wheelchair, the accomidation is elevated good views from my wheelchair, cannot fault it as a Disabled Fan would recomend it to any Disabled supporter a very good day out.

I attend matches with my Assistance dog Dougal and my Daughter We had a very enjoyable day, we were welcomed off our coach by one of the stewards (Liz) who took us to our seats, went with us for drinks and often made sure we were okay and that Dougal’s needs were met The only negative was if the away fans stand ( which City fans always do) it was difficult to see the goal at one end from the wheelchair bay, me and my daughter were okay but it may be difficult for some people. the rereshments were very reasonably priced, and the toilet was okay but there was only one for disabled people which could cause problems at busy times.

The police prescence was heavy but they seemed pleasant enough, they were well organised and once all the away coaches were ready they gave us an escort away from the ground

I would certainly go to leicester again

Very difficult ground to park at if you travel by minibus and need driver to stay as a PA – we had to park almost 20 minute walk away although thry would have allowed a drop-off. Helpful stewards but as an away fan you have to enter via home areas and be escorted through concourses etc – seems bizzarre as on exit you head out at away section. Views are slightly elevated but not enough room to enter/exit if area full.

Treated brilliantly by both the police and the ground staff, they let me in with my crutch and escorted me to my seat to make sure I was safe. Brilliant. keep it up!

Went acouple of years ago with Charlton Ath . Thought going to the new stadium would be a good experience, ha!! The disabled supporters in front of the away fans including my wife & son were ok but the overspill of away fans were put just past the coner flag infront of home supporters. Shall we count the globlets of spit that were spat from the home supporters for 90 mins. Stewards just said we don`t usually put supporters here, we know why now. New ground was fine but hope we don`t get the same returning to the championship this year. personally not a nice place to visit or wasn`t that day.