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Men’s Football

Hull City

Championship
MKM Stadium
Capacity: 25,586
Club website
Information for disabled supporters
MKM Stadium
Anlaby Road
Hull
HU3 6HU
Access Statement
All clubs + venues

Disabled supporters contact

Club or stadium contact
 for disabled fans

Leanne Jensen
Disability Liaison Officer

01482 358 303

General ticket office contact

N/A

01482 505 600

Accessible ticket contact

Leanne Jensen
Disability Liaison Officer

01482 358 303

Disabled supporters association

Chairperson

David Batte

Website

Accessibility information

Stadium map

Stadium map

Number of wheelchair user spaces

Home

Actual:
133
Target:
-

Away

Actual:
16
Target:
-
The MKM Stadium can accommodate 149 wheelchair users, with 64 spaces for home supporters on raised platforms and 69 in pitch side positions.

Away wheelchair users are allocated 16 spaces, plus a personal assistant seat, in the away section of the ground.

Each stand is equipped with a lift for supporters with mobility problems.

These take wheelchair users up to concourse level, where the raised platforms are situated, with disabled toilets on the concourses.

Pitch side wheelchair positions are accessed via the corners of the stadium, with a disabled toilet in each corner. These toilets are not radar key operated.

A wheelchair is available for supporters who are unable to walk from their car to their seat.

To book, please email leanne.jensen@wearehullcity.co.uk at least 48 hours in advance.

Number of easy access and amenity seats

Home

Actual:
200
Target:
-

Away

Actual:
100
Target:
-
There are 300 designated seats for ambulant disabled supporters, with 200 in home areas and up to 100 in the away section.

Ambulant disabled supporters can sit anywhere provided they are able to access their seats safely.

There are 200 amenity seats for ambulant disabled supporters.

Requirements should be stipulated at the time of purchasing a ticket. Ticket office staff are trained to discuss appropriate seating according to the safety and requirements of supporters.

Number of accessible toilets

Home

Actual:
12
Target:
-

Away

Actual:
2
Target:
-

Changing places facility

Actual:
1
Target:
1
A Changing Places toilet is available within the west stand, supporters should speak to stewards for access.

The room is equipped with extra space and equipment, including a hoist and a height-adjustable changing bench, to allow for safe and comfortable use.

Audio commentary

Audio Commentary is available via headsets for visually impaired supporters, with 11 allocated to home supporters and three for away.

These can be booked in advance by emailing leanne.jensen@wearehullcity.co.uk or on matchday by speaking to a steward.

This is NOT Audio Descriptive Commentary (ADC)

Sensory room

A ‘Quiet Room’, equipped with televisions to watch the match and a disabled toilet, is open from kick-off until 30 minutes after full-time.

Please speak to a steward to gain access. A steward will be present while the room is in use.

Ear defenders are available on request. Please contact leanne.jensen@wearehullcity.co.uk

Accessible services + information

Assistance dogs

Guide dogs and assistance dogs are welcome at the MKM Stadium. Please email leanne.jensen@wearehullcity.co.uk in advance to enable arrangements to be made.

Hearing loops

There are Haering Loops in West stand reception and lounges.

Club shop

There are no low level serving counters however there are staff members on hand to assist.

Club hospitality

There are spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

This can be arranged where required.

Accessible lounge

Members are able to access facilities within the Dugout Bar.

Food concession stands

Do not have low level serving counters at kiosks.

Total number of parking spaces

Actual:
80
Target:
-
Parking is allocated prior to the season starting, on a membership basis. Please contact leanne.jensen@wearehullcity.co.uk for more details.

Travel options

National Rail have published links to the nearest stations to sporting venues including Hull City see here for more information.
Hull City have a drop-off point and a shuttle bus service for supporters with accessibility requirements.

This page was reviewed and updated by Level Playing Field staff and the club on 09 August 2024.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Hull City to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Hull City. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated August 2024

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Heather Whitehead, who attended Huddersfield Town
    2 years ago

    Hull city is one of the easiest grounds to find. Ann their DLO is very helpful with regards to a car park space and map with location on. Although wheelchair users are on a raised platform we did have fans stood up in front of us, despie my husband asking people to “sit down” it fell on deaf ears. we were glad we had taped the game as it was on Sky, so we could watch the game/goal back the day after. After the game the local traffic is held back so we can all get away together, those on coashes have a police escort away from the ground. We had a hot drink at half time, it was quite weak and didn’t taste of much, despie being stirred up with a wooded stick.

  • Eric Blood, who attended Hull City v Luton Town
    2 years ago

    I am a pass holder at Hull City, but am finding access to my seat more difficult due to age & instability. Once I come out into the stand from the concourse, there is nothing to hold onto as I negotiate the steps to my seat row. Something on the end of each row of seats which I could hold onto would be of great benefit

  • Sarah Weeks, who attended Hull V Millwall
    2 years ago

    Hull stewards were uneducated about food allergies and hidden disabilities.
    My son’s are Autistic we travel with Millwall home and away we were told by the stewards that the boys drinks were not allowed in? When I said we have food allergies they just said bottles are not allowed in so when I asked what drinks were served inside for people on a certain diet/medication which means that they cannot have caffeine in any form and a few more ingredients they said no bottles allowed in couldn’t speak to a supervisor I stood my ground and in the end they gave me a pink ticket for my bag and I took the drinks in. I even offered them proof of the allergies but they were just ignorant of medical issues.

  • Aaron Slack, who attended Manchester City 3 Hull City 0 (26/12/16)
    7 years ago

    I was sat in the middle of the concourse, and the view was quite good although seeing the goal infront of me was difficult due to fans having the tendancy to stand up, luckily I just managed to see all three goals including Yaya Toure’s penalty.

    It was good to be sat in with the away fans as well, and the atmosphere the City fans was great.

    Hull offered to order me a gluten free pie due to having dietary requirements but still the food concourses are not wheelchair accessable which is a real shame, I did speak to the club about this before my journey and he did mention he has raised these issues but not heared anything back.

    The ticket price was quite high with Concessions of £24 or Adults of £30, which is much more expensive than most other Premier League sides and that even includes Liverpool.

    Overall, access for disabled supporters is good, and remarkable for a lower league club like Hull but still needs to be improved.

  • Mike Smith, who attended Hull City v Leicester City
    8 years ago

    This stadium is like going back in time. I sat pitch side and the club have put high advertising LED boards that make it almost impossible to see the pitch. We were offered a £6 voucher for food. I came to watch the football not buy a pie. I couldn’t buy the pie as the food area is not accessible for wheelchairs. Very poor.