Aston Villa

Could you please tell me how many more wheelchair user spaces there will be in the planned redevelopment of the north stand? Will there be the opportunity for wheelchair users to sit alongside able-bodied Family members, as a package of maybe four places?
Also, what is the percentage of wheelchair user spaces compare to the able-bodied spices in the stadium?
Finally, is there a plan for a maximum amount of spaces for supporters with any disability?
Many thanks for your time.

Having attended yesterday’s, 16/02/20, villa v spurs, how appalling the experience was for away fans. From no hand rail on the vomitory steps up to our seats, should be level access, to the appalling view from our front row seats. A constant stream of spectators in front of you so having to sit you don’t see ANY of the game. A COMPLETE WASTE OF TIME

Sorry to say but this is not a nice stadium to vist for wheelchair users as sat with villa fans all around you telling you to shut up putting v signs and other insanities, fair play the stewards were there to help, but come on! 8 wheelchair spaces in with the home fans is just not good enough. I thought it was very hostile think they need too sort this out and put wheelchair spaces for aways supporters with the away fans worst ground I have been too with my disabled son in the prem sorry had to put this comment but thought it need to be address thank you to all concerned

When I can get a ticket, everything is good. Good view, helpful stewards, large toilets, nearby parking. The problem is getting a ticket. All home wheelchair spaces are sold to season ticket holders. I can only go if one of the season ticket holders can’t get to a game. I’ve read elsewhere that Villa has only 39% of the recommended number of wheelchair spaces. Which is a bit rubbish. So if we’re playing well, tickets are usually unavailable coz season ticket holders want to go. Poor

2nd visit to Villa Park and like the 1st the stewards were helpful and polite and the home supporters were fine. Sadly being on the opposite side of ground to our away suporters makes this my least enjoyable experience in the Premier League.

What a lovely day out. Although we were sat with the home fans this did not cause any problems. We had stewards behind us all the match in case the home fans were abusive as this sometimes happens apparently. The stewarding was first class. There is a steep slope to the disabled entrance and another slope up to the wheelchair area, needed 2 to push wheelchairs if the person is heavy. Toilets immaculate which is a bonus and steward has the key if you forget yours. The view is excellent as well unless the home fans stand up but we were fortunate as they did not do so. Carers sit beside the wheelchair.

Due to there being a SPL winter break Allan & Keith travelled along with some Scottish based Aston Villa fans to see the FA cup tie against Ipswich Town. Allan is a wheelchair user with Keith, who is also disabled, being his PA for the day. The club had arranged a ticket for our friend Neil in the immediate row behind and for all three of us to have access to the Holte Suite which is for the use of season ticket holders only. This was a really nice gesture as the Holte Suite was fully accessible and we were able to have lunch in comfort on a very cold day. Entrance to the Trinity Stand wheelchair area was straightforward and the stewards could not have been more helpful. Toilets and refreshment kiosks were of a high quality and easily accessible. The wheelchair area stretched the whole length of the stand and was very impressive. The view was excellent. You will see from the picture that there was a slight obstruction when people in front stood however during the game everybody remained seated. It was an excellent day and we were very impressed with the accessible facilities

Getting There – Easy for most of us I guess. Right in the middle of the country and a few minutes drive from the M6. If you contact the DLO in advance, you can get parking in the grounds of the nearby transport museum. The surface is a bit rough, but it’s close to the ground. Entrance – It’s tough to find without help as it’s hidden from view at the main gate, but the stewards are very helpful and knowledgeable too, which always helps.

The Viewing Position – You sit half way up the main stand with your helper by your side. Generally speaking the view is excellent, although there are occasional problems with seeing one corner at the far end when people stand up. As you sit behind the home fans, this can cause some issues.

Price,Toilets & Catering – There are modern, clean disabled toilets all the way along the stand usually a maximum of about 25 yards feet away from the viewing position, You need a Radar key, but if you don’t have one there will be a steward who has one in their pocket. Catering was easy to access for me, with a lowered counter service. The prices are decent and the World famous Balti pie ia on sale! The concourse has TV’s eerywhere, so you can see the goals at half time if there are an to watch! The stewards were excellent, very friendly, the view of the game was very good plus the pies and the beer were brilliant and fairly priced. Always a great day out.

As it snowed early hours of the day the ground staff had made a good job of clearing snow but on the only ramp for chairs adjacent to the programme kiosk on the Trinity road forecourt it was left on the ramp ? ..the Holte end car park was also very slippy as this hadn’t been done or gritted thank heavens it melted in the bright sunshine during the match.

The disabled dedicated stewards are a credit to our fine club and the facility to meet them a brilliant idea and we all appreciatte it and feel confident home and away really great people (a slightly different uniform may help them being recognised) as is the newly relocated Avids area in the conservatory of the Holte Hotel .

We have just had a direct full time line allocated and Shiela tries to please everyone but a little late in the season after the demands of or great cup success i don’t agree with the club’s /Avids away scheme , a ballot system? but overall Randy and the General have listened …but dissapointed that the carer subsidy on disabled coach travel was removed .

My husband is disabled and we have visited Aston Villa on several occasions supporting Blackburn Rovers. An upsetting incident occurred at yesterday’s match. The areas for disabled supporters are in the Trinity Lower stand which is home supporters stand. This usually does not cause any problems as the home supporters/stewards are generally friendly. I needed the toilet, so not wanting to have to push through the throngs of Villa fans to go to the Ladies’ toilet on the concourse, I went to the disabled toilets at the end of the stand. There are two there, both were empty at the time, and no queue. The first incident was that the lock did not show that the toilet was occupied and someone actually opened the door (with their key) whilst I was in there. The second was that the steward told me I was not allowed to use the toilet as I am not disabled. I queried this as I know that personal assistants are not supposed to leave the disabled person on their own and going to the main toilets would have meant queueing and therefore take longer. It is not easy caring for a disabled person 24/7 and attending football matches takes a lot of organisation, a little bit of common sense makes all the difference.