Promoting good access for all fans


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Arsenal FC

General Information

Nickname: The Gunners
Contact Name: Alun Francis
Address: Emirates Stadium
Highbury House
75 Drayton Park
London
N5 1BU
Telephone: 020 7704 4492
Fax: 0207 704 4041
Website: http://www.arsenal.com/
EmailAddress: disability@arsenal.co.uk

DSA Information

Contact Name: Dave Knowlden
Contact Address: ADSA C/o Disability Liaison Officer Highbury House 75 Drayton Park London
Contact PostCode: N5 1BU
Contact Tel: 07806 285645
Contact Email: ADSA@arsenal.co.uk
Accessible Services and Facilities

Parking
The stadium includes provision for match day parking for up to 100 disabled people holding valid Blue Disabled Parking Badges. Parking must be pre-booked in advance. Please note that due to the road closures around the stadium on match days, people using the stadium car park will have to ensure they arrive at least 1-2 hours before kick-off and, will be held back from leaving the car park for at least an hour after the game has ended.


Underground/Rail
 
All TFL main bus routes are now wheelchair accessible. The main bus stops close to the stadium are located on Holloway Road, Nags Head, Seven Sisters Road, Blackstock Road and Highbury Corner. Further information is available through www.tfl.gov.uk.


 Buses
 
All TFL main bus routes are now wheelchair accessible. The main bus stops close to the stadium are located on Holloway Road, Nags Head, Seven Sisters Road, Blackstock Road and Highbury Corner. Further information is available through www.tfl.gov.uk.


 Taxi
All London Style ’Black Cabs’ are now wheelchair accessible and can provide a suitable alternative to the bus or car. Suggested drop off points are either outside the Armoury Store or in Queensland Road at the entrance to the stadium car park.


Accessible Services
All conference, banqueting and meeting facilities are also fully accessible to disabled people. These include lift access from car park or podium level, wheelchair accessible toilets and induction loops for people with hearing impairments. For further information please contact 0845 262 0004. A total of 98 seats are available and are allocated to both ambulant and blind/partially sighted supporters. These seats are heavily oversubscribed. Contact the club for use of the audio described commentary system. For Assistance Dog users the stadium even provides a guide dog toilet area.


Accessible Facilities
241 spaces for wheelchair users on raised platforms located throughout the ground. This is made up of 229 for home fans and 12 for away fans. Approximately 72 of these spaces are available on a match by match basis.
 

Address:

Emirates Stadium Highbury House
75 Drayton Park
London
N5 1BU

Map:

Add Your Comments

Date: 06/03/2009 00:00:00
By: Ross Hovey
Season Ticket Holder

Following previous comments in the year I want to provide an update.

The DLo team has improved and is now expanded and far more organised.

The seating area has been raised with safety barriers which are of a suitable height. I also understand they maybe made higher again.

The only negative element is the misuse of the lifts. Every week one has to wait while quite obviously ignorant able bodied people use the lift over stairs. The stewards seem to have no "empowerment or courage" to explain the priority for disabled supporters.

Parking is also good at the stadium or in the streets around the ground.

Date: 29/09/2008 00:00:00
By: Mr D
Arsenal v Hull

Stewards very helpful and polite, ample parking although the ramp up to the stadium is a little on the steep side but not too bad.

The view for wheelchair supporters is very good but the carers would have to stand as they can not see from their padded seats behind the wheelchair users. Disabled toilets very near with a RADAR key needed although I presume the stewards will carry one with them. Even had toilets round the outside of the stadium.

If your going to buy a pie, take a straw as you will have to drink it, I got one and it looked as though it had just been defrosted and warmed up in a microwave, it was too soft to pick up but tasted ok.

All in all a very good stadium.

Date: 21/07/2008 00:00:00
By: Ross Hovey
Season Ticket Holder

Positives:
Best Stadia in the Premier League for wheelchair users and makes Wembley look poor.

Sufficient lifts to hgher levels

Spacious Toilets

Helpful Stewarding

Good range of refreshments - they are pricey as another person commented, however price has nothing to do with being disabled.

Negatives
The Disability team at Arsenal make lots of mistakes

The view from raised platform is obstructed during goals and set pieces. During purchase of season ticket it was said this would not happen.

The lifts get misused and the stewards don't actually challenge. Every game I encounter around 20 apparently able bodied people who use the lift and show no obvious guilt for not offering me to go ahead of them.

Date: 20/07/2008 00:00:00
By: Gary Deards
v. Reading - 2008

The view for disabled away fans in wheelchairs is excellent but not for the carer as they sit behind and the gap is used by stewards/police as a walkthrough.

Parking can be arranged under the stadium with access via lift. Access from outside the stadium is difficult with a long steep ramp.

Accessible toilets are satisfactory.

Catering is expensive and can get very crowded.

Date: 20/07/2008 00:00:00
By: Gary Deards
v. Reading - 2008

View from away wheelchair platform

 

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