Skip to content
This website uses cookies to help us understand the way visitors use our website. We can't identify you with them and we don't share the data with anyone else. Find out more in our privacy policy.
Club logo
Men’s Football

Oxford United

League 1
The Kassam Stadium
Capacity: 12,573
The Kassam Stadium
Grenoble Road
Oxford
OX4 4XP

Disabled supporters contact

Club or stadium contact
 for disabled fans

Andrew Taylor
Equality, Diversity & Inclusion Manager

01865 337500

General ticket office contact

OUFC Ticket Office
Ticket office

01865 337533

Accessible ticket contact

Andrew Taylor
Equality, Diversity & Inclusion Manager

01865 337500

Accessibility information

Stadium map

Stadium map

Number of wheelchair user spaces

Home

Actual:
120
Target:
-

Away

Actual:
14
Target:
-
The club have several wheelchair spaces.

There are two raised platforms in the North Stand, one in the home end and one in the away end.

There are several pitch-level wheelchair spaces in the East and South stands for home supporters only.

These are at the front of blocks 16, 17, 20 and 21 (East Stand) and blocks 1-3, 6-8 (South Stand).

Number of easy access and amenity seats

Actual:
272
Ambulant disabled supporters can sit in any of the stands. If you need level access, more legroom or any other reasonable adjustment, please contact the ticket office and they will be able to advise you on the most appropriate seat.

There are several stairs to the South Stand Upper seats. If you cannot manage the stairs easily then please go to the Main Reception area of the South Stand (by the revolving doors), and one of the staff will assist you with access to a lift.

Supporters’ tip - The wheelchair spaces in the North Stand offer the best views, but are usually taken by season-ticket holders.

The next best view is probably from the East corner of the South Stand.

Seats in the East Stand and North Stand provide the best views of the scoreboard in order to see announcements.

Number of accessible toilets

Actual:
15
All of the stands have accessible toilets.

Stewards carry RADAR keys for entry.

Sensory room

Football matches are noisy affairs and we recognise that this can be difficult for some supporters.

If you wish to borrow ear defenders, please speak to a steward who will arrange this.

For young people under 23 who need to take some time out, we have a specially equipped sensory area in the North Stand.

Speak to a steward if you need to use this facility, or to find out more contact our Disability Liaison Officer ataylor@oufc.co.uk.

Accessible services + information

Assistance dogs

Assistance Dogs are permitted into the stadium by pre-arrangement.

Supporters with assistance dogs should contact our Disability Liaison Officer ataylor@oufc.co.uk at least seven days before the match.

This will ensure that the club and the supporter can discuss access to the ground, facilities inside the ground and the welfare of the dog before, during and after the match.

Hearing loops

There is no hearing loop in the ticket office.

Club shop

Oxford United do have low level service counters at food concession stands.

Club hospitality

Oxford United do have spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

All concourses inside the stadium have accessible, low-level counters serving hot and cold food and drinks.

Please note that these operate cashless payment only.

Total number of parking spaces

There are several parking bays for blue badge holders in all four corners of the stadium, at the rear of the East and North stands behind the West (Fence) end, as well as in the car parks (see map).

These are available on a first-come, first-served basis.

The most convenient Blue Badge parking for Away Supporters is in the North-West corner, accessed through car park B1 (https://w3w.co/such.casual.tune).

For most matches a gate is in place behind the North Stand which prevents movement between the West and East sides of the ground.

Information on whether the gate will be in use is available in the match preview before each game.

Parking stewards will direct you, and may ask to see your blue badge. Once you have parked, your blue badge must be displayed at all times.

Travel options

Oxford United do have a drop off point or shuttle bus service for supporters with accessibility needs or requirements.

This page was reviewed and updated by Level Playing Field staff and the club on 15 August 2022.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Oxford United to help improve access and inclusion.

Leave a comment

Read comments from other fans

About this page

This information is provided by Oxford United. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated August 2022

Have your say

To ensure dialogue is fair and without malice, all comments are evaluated by Level Playing Field before they are published on the site. This can cause a slight delay before comments appear.

Fields marked * are required

  • Accepted file types: jpg, jpeg, gif, png, Max. file size: 100 MB.
    Accepted formats: jpg, jpeg, gif or png format.
  • This field is for validation purposes and should be left unchanged.

How we manage your data

Level Playing Field take great care in managing your data. To see what measures we put in place to keep your data safe and how we use it please click here.

Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • J &J, who attended 19/09/23
    5 months ago

    Little to add to our previous recent lengthy reviews of the Kassam Stadium as away fans. Our recent unfortunate experiences aside, Oxford is definitely a stadium we would recommend for those wanting to try an away game but nervous. Excellent parking, excellent provision in the away end for disabled fans and wonderful staff. Warm welcome to the stadium, from staff who tell you immediately where everything is and the Stand Manager, Herbs, is just the best, remembering our previous visits as soon as we appeared and delighted that we finally got to see a whole game at last! Oxford happy for a fan who had recently had surgery to sit with us to avoid steps and be kept safe with a little extra room to stretch out on more comfortable chairs. Stewards helped with opening the toilet door (at some places they have stood and watched me struggle). When I went to the loo before KO, I discovered the hand soap had run out and pointed this out, on my second visit, I was delighted to find it had been replaced, so often I point things out and nothing is done. My husband again had excellent service when he purchased a coffee, the staff member told him where to put his card and told him where his coffee was and where the opening on the lid was. At the end of the match the coach was waiting for us right outside the away end and helpfully there had been announcements made about a local road closure due to an accident. Well done Oxford, it is the seemingly little things that make so much difference.

  • J &J, who attended 17/09/2022
    1 year ago

    Given our last review as away fans was only 4 months ago, this should be read as a PS to that review as I am only covering matters in this review specific to this visit, dealing with the least complex ones first.

    Catering
    I sent my severely visually impaired husband off to the concession to purchase a coffee prior to the game (£2.20). He returned delighted with the young male who had served him. He had been told (without asking) exactly where his coffee had been placed on the counter, that it had a lid on it and the drinking hole was facing him, he was given equally specific directions as to where the card reader was and what he needed to do to use it. He could not recall being served by anyone so helpful anywhere and wishes this person to be recognised by their Club. Reading my last review, I noted 4 months ago the steward at the gate gave us (without asking) specific details of where everything was. I am wondering are all staff at Oxford being given excellent Disability Awareness Training? If so, we would say it is working and it is very noticeable. Well done Oxford.

    Seating Area
    Unlike on our previous visit there were less of us in this area, so space was not an issue. It was nice to be recognised by the steward guarding the gate to this area, who did an excellent job in ensuring only people who should be in this area were. On this visit, the sun was hot and we discovered we were sat directly in it, which somewhat took us by surprise after a cold morning. We needed sun hats and sun cream, go prepared.

    Safety of Disabled Away Fans
    What I omitted from my last review was that during the game, when the match ball went into the away fans behind the away disabled fans and was thrown back, it was thrown short and hit my head from behind with such force that it spun the headrest on my powerchair. You can imagine this was a frightening experience and although thankfully I was unhurt, I did spend some time in the medical room as I was very shaken. All the medical staff were exceptionally kind and helpful. I didn’t include it in my review at the time as I thought it was a freak event that was not likely to be repeated. 4 months on, sitting at the same location and my husband’s safety was compromised by one of the away fans throwing a flare which landed just a few feet in front of him. The smoke from it severely affected his eyes, caused him to have 5 absences (seizures) and left him wheezing and coughing. After being very publicly removed in a wheelchair from the stand with all the away fans watching and then doing the long distance route to the medical room, that is where we spent the second half of the game and have now written to thank all the Club staff, medics, police and fan representatives who helped us. What we are all united on is, how easily, this incident could have been so much more serious. It was only due to pure luck that the flare did not land on someone sat on the disabled fans seating platform with unthinkable consequences. For the safety of all, more needs to be done to stop flares going to footy, particularly given the clearly disproportional harm they can do to disabled fans and those with long term health conditions. We are now wanting this matter addressed nationally, as more than simply a legal issue.

  • J & J, who attended 19/04/22
    1 year ago

    This we think is the third time in recent years we have attended a match at the Kassam as away fans travelling in our Club’s official away transport. I am a powerchair user and my husband is severely visually impaired.

    Arrival and Entry to the Ground
    Our arrival to the stadium has always been through a modern business park, turning left onto the sight of a leisure park with a bowling abbey, cinema, various eateries etc. Disabled parking is against a wooden fence in the far left hand corner of the car park. The away entrance is just round the corner from this parking and the official coaches were parked immediately outside the away entrance (all on the flat). Access for wheelchair users was through the large gate at the right hand side of the away turn styles, despite the signs indicating it was at the other side. Through the gate you enter the bottom of the stand, with the accessible toilet on the far wall just to your left and the entrance to the seating area just beyond that. With a sell out crowd this area got very full and congested.

    Seating Provisions
    As mentioned in previous reviews there is a raised platform area for wheelchair users with chairs for PAs that can be positioned as you wish. The platform is sufficiently wide to let people pass without everyone having to move, it is well under the roof of the stand and due to gates both side of this area you are not troubled by any fans not seated in that area passing through it. This area is just along from the corner flag on the long side opposite the tunnel. It is in front of the away fans but as they are much higher up you can only really see those sat in the front row when they look over. Even these fans are so far away that if powerchair users wish to elevate their seats/PAs stand, they are not obscuring the views of those in the main stand. There are about 3 rows of seating in front of this platform but as they seem to be permanently covered, views from the platform are only restricted by stewards who towards the end of the game stood at the foot of the steps in the next block and the people sat next to us when as tightly packed as we where on the platform to accommodate everyone who needed to be sat here. With 6 wheelchair users, PAs and a good number of mobility impaired fans all using this platform (this is the only step free seating area for away fans) it simply was not big enough unless we formed more than one row which simply does not work for wheelchair users. I do know that at least one person with a ticket for that platform did not attend, had they had, we really would have struggled for sufficient space. As it was we only fitted in by two of the PAs standing to take up less space than the seats provided. Whilst I am reluctant to be critical of such an excellent space, it seems there is a need for more step free seating.

    Accessible Toilet
    A single accessible toilet at the away end, radar key controlled. The person using it when I went prior to KO had clearly failed to lock it and we equally could not seem to get the lock to work. Clean. I could not get any hot water but there was hand soap and paper towels with the biggest open bin you could imagine. Just big enough for my 6-wheel powerchair. My main concern is how wet the floor was even prior to KO, something which I would think would only get worse during the match.

    Headset Commentary for VI Fans
    As we could find no reference to this on either the Club’s website or LPF’s and we could not remember if my husband had had one previously at Oxford we emailed Andrew Taylor EDI Manager using the email on the LPF website (albeit on the match day) but got no reply.

    Catering
    This was provided in the area under the stand to the left of where we accessed our seating. We did not purchase anything but from what we saw it seemed standard fayre. Outside the stadium were various mobile catering units which seemed popular including a fish and chip one.

    Stewards
    Helpful. The one who scanned our tickets at the gate told us without us needing to ask where everything was and they were very quick to respond when I got hit by the ball.

    End of Game/Leaving
    With a capacity crowd, the area under the stand you needed to pass through was very crowded. The departure of the official coaches from the ground was well organised.

    We would happily go to the Kassam again.

  • P. Tanner, who attended Oxford v Newport oct 2014
    9 years ago

    The Kassam could hardly be better for the ambulant disabled or, I would guess, wheelchair users. Parking as close to the turnstiles as it could be if you get there in good time, slightly sloping access into the seating area, seats at entry level with the pitch slightly below. It’s the standard other clubs should aspire to.

  • Sheila Quinn, who attended Oxford v York City date 18/04/14
    9 years ago

    We previously bought our tickets from York & didn’t ring Oxford for a parking space as we knew they had a large car park.

    We went for lunch at the“Bullnose Morris” pub. Fayre & Square.

    Reaching the ground we were directed to a accessible parking space next to the away turnstiles. We bought a cup of tea from a vendor in the carpark. they also sold chips, burgers etc

    I couldn’t see the shop anywhere. We were let through a large door next to the away turnstiles & the two others with us came in the same door. The toilets, bar & program stall were just inside.

    We were then shown to a raised wheelchair bay, with our own supporters and the carers were brought comfortable armchairs to sit in. Brilliant view – the best in League 2. There were three rows of seats in front of us but they were kept covered up. The stewards were very friendly & helpful and didn’t constantly block our view.

    A good day out. thank you Oxford

  • Ben Warren, who attended Oxford Utd v Gateshead Utd (FA Cup 1st Round) - 09/11/2013
    10 years ago

    As a regular disabled season ticket holder for Oxford, I am normally at the bottom of the South stand, right next to the pitch. While the view is good, we were placed right next to an older gentleman who uses a rather large mobility scooter to move around, which can sometimes shield both my own view, and my carer’s view of the left goal. So for something different, seeing as it was an FA Cup game we decided to try out seats in the upper tier of the South stand.

    The experience was largely very good. The view was fantastic, and it was quite a novelty finally getting to see the whole pitch for a change! The stewards were very friendly, and offered us tea and biscuits for a small charge at half-time if we wanted them. On an even more colder night I’m sure we’d have said yes! The only thing that let the experience down was trying to exit the stadium once the match was over. We were happy to let the less mobile wheelchair users make use of the lift before us, but the stewards decided that we would be fine using the lift on our own. Unfortunately, this meant the lift was often extremely full with able-bodied people who didn’t have the decency to let me in, or even get out for me. This same situation happened at least five times before there was finally some room for my wheelchair (which is not a large one by any means) to get into it, albeit still packed with people. We were stuck up there on our own for at least 15 minutes, and the lift was extremely temperamental, often returning to the same level it had just come from for no apparent reason. If the steward had stayed with us just a minute or two longer, I’m sure these problems wouldn’t have happened.

    As for access leaving the bottom of the South stand from our usual seats, it is pretty good. Just a short push required to the disabled parking. The parking is good, but I would advise arriving at least 1 hour 30 mins before kick off, as the spaces fill up surprisingly quickly. However, the few occasions we’ve not been able to take an initial disabled parking space, the stewards have always been very helpful in finding a different space for us, sometimes ending up with a better space than the disabled ones!

    All in all, the Kassam Stadium is an extremely pleasant place to come and watch Football, with a friendly but passionate crowd, good access at all levels, and good parking. Though if you decided to take a seat in the upper tier, expect a fairly lengthy waiting time when exiting the stadium, though the view was most definitely worth it.

  • Jackie Melia, who attended Oxford v Bury FC 11/02/2011
    11 years ago

    We found the facilities very good and the sterwards were all very friendly. We were with our own supporters which was great.

    Parking They have disabled parking, and I would advise any disabled people to phone the club before you go and let them know you are coming. it is a large carpark with one way in and one way out, it took us about 30 mins to get out of the carpark.