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Men’s Football

Newport County

League 2
Rodney Parade
Capacity: 8,722
Rodney Parade
Rodney Road
Newport
NP19 0UU

Disabled supporters contact

Club or stadium contact
 for disabled fans

Martin Clownes
Equality, Diversity & Inclusion Lead

01633 302012

General ticket office contact

Poppy Reynish
Ticket Office Manager

01633 415374

Accessible ticket contact

Martin Clownes
Equality, Diversity & Inclusion Lead

01633 302012

Disabled supporters association

Claire Faulkner

Matchday Number

07725 345 522

Accessibility information

Number of wheelchair user spaces

Actual:
12
Designated areas for wheelchair dependent home supporters are located on the North Terrace = four spaces and Hazell Terrace = four spaces. There is a designated area for wheelchair dependent away supporters located in the South Stand = four spaces (PA seated).

The area on the North Terrace is raised and covered; if additional protection is needed emergency ponchos and blankets are available. Please note that the area is exposed to the elements from the pitch, this is the case in the majority of the stadium for all supporters.

The area on the Hazell Terrace is at the south end near the changing rooms and is pitch level, under the cover of the terrace. There is a restricted view of the corner area on the near side of the pitch at the northern end, this view is restricted for all supporters not just those using the area. Wheelchair dependent supporters who require tickets for a designated area are encouraged to purchase tickets in advance.

Number of easy access and amenity seats

Actual:
40
Ask for Front row seating, Block A for home supporters

Number of accessible toilets

Actual:
4
Accessible Toilets are located in the Bisley Stand. Newport County encourage those who require these services to watch the match from this side of the Stadium. These have been fitted with radar locks, if you do not possess your own, please inform a steward.

Audio commentary

Only Ifollow available at present. Please contact in advance to arrange.

Accessible services + information

Assistance dogs

Assistance dogs are admitted to the ground.

The Club’s Supporter Liaison should be contacted at least 48 hrs in advance of a game for all relevant information.

Hearing loops

Rodney Parade Ticket Office and Kingsway Club Shop both have portable Hearing Loops.

Club shop

Shop Volunteers aim to provide a solution.

Club hospitality

There is a lift located in the Hospitality Entrance to the Bisley Stand which provides access to Hospitality Lounges and Bars.

Braille and large print provision

Newport County do provide disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Accessible lounge

There is a lift located in the Hospitality Entrance to the Bisley Stand which provides access to Hospitality Lounges and Bars.

Food concession stands

Disabled supporters can gain access to purchase food and drink items from the Bisley Stand side of the Stadium. Please note that these are card only.

Total number of parking spaces

Newport County have an allocation of accessible parking spaces both in the ground and in the nearby Maindee Primary School car park.

With a limited number of spaces priority will be given to those on a Higher Rate of:

• Disability Living Allowance

• Personal Independence Payments

• Attendance Allowance

However, applications will be considered on individual circumstances, this includes temporary issues.

Your application will still be considered if you do not receive one of the above allowances.

To apply for an allocated space for the season please complete the Accessibility Form.

Applications for a season-long parking space need to be submitted by the end of July 2022.

Applications received after this date will then be processed at the end of October, and subsequently then after the New Year.

If you previously had a disabled parking space last season does not necessarily mean you will be guaranteed a space for the 2022/23 season. Please submit the Accessibility Form.

If you have a one off request please email the Disability Access Officer at office@newport-county.co.uk at least 48 hours before kick-off.

Visiting Supporters:

Visiting supporters can access one of five spaces by contacting their club. All these spaces are in Maindee Primary School car park as the nearest parking facility available.

Travel options

Please go to Travel section on club website.

This page was reviewed and updated by Level Playing Field staff and the club on 15 July 2022.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Newport County to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Newport County. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated November 2023

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • J &J, who attended 11/11/23
    4 months ago

    I am a powerchair user and my husband is a white cane user. This was our third visit to Rodney Parade travelling in an accessible bus that is our Club’s official away transport.

    Arrival and Entry to the Ground
    The coach dropped off the nearest it could get to the away entrance which is down a footpath between two houses. (Fab street art on the gable end of one of these houses.) The Club have set up what I can only describe as a mobile queuing system which if you are approaching it from the direction we did requires you to go past the entrance on the right and double back through some gates that were just wide enough for my chair to get through. I got the impression that the steward at the gate was a little embarrassed that he had my husband and I trying to get through the gates and I think they would probably let disabled fans through at the beginning of the queue so you avoid the gates but if you don’t know this and the stewards at that point don’t call you over, it doesn’t happen as our experience proved. Once through this system and your tickets and bags checked, you emerge into an open area with the stands in front of you. I did hear that one autistic fan was much troubled that their route into the ground from their reserved Blue Badge parking was to be escorted through the home end, as it was important to them to enter the stadium through the away end, an experience that they had been denied.

    Seating Areas
    Access to the away seating areas lead off the far side of the open area. There is a temporary uncovered seating stand directly in front of you which is used for away standing (even though there are seats) with the uncovered wheelchair platform (with its own entrance) in the front of this. This has changed from when we were last at Newport a few years ago, when it was a smaller area at 90 degrees to where it is now. Freestanding carer seats were brought to us as we arrived. Thankfully it was dry on this visit but due to the wheelchair viewing areas being uncovered when we have been on wet days, they have at my request moved us to the next stand out of the rain (it is the home stand but when the rain was bouncing it seemed the best option!) We comfortably fitted 8 of us at the front of this platform and all had good views. We did, however, all vacate the platform for the warm-up as the practice goal was positioned right in front of us. I was a little surprised that whilst the steward did not stop us taking this action they viewed it as unnecessary. Clearly, they had not suffered the repeated injuries/fright we have experienced from having the practice goal in front of us at various grounds. The covered seated area for away fans is the first part of the stand down the right-hand side of the pitch. This was clearly the area chosen by families with young children and those for whom standing was not an option albeit the tickets for this area were more expensive. I did hear that the leg room in this area was good.

    Audio Described Match Commentary
    Not available.

    Accessible Toilet
    Behind the covered seated stand and accessed through the open end of the stand as you approach it. It is radar key locked and in my experience as there are not necessarily stewards in this vicinity you need your key with you. As I approached it, I immediately recognised that it was a truly “disabled toilet” as apart from the radar lock there was no handle on the outside of the door yet there were handles on all the other numerous doors I could see in the area. So those who in all likelihood are most likely to struggle to open doors had the most difficult door to open. When I pointed this out to a steward it was clear it had not previously struck them. The response I got was “someone got locked in that toilet recently”, sorry not sure how that explains the absence of a handle on the outside of it. As there were no marks to indicate that there had ever been one it was not a case that they had had to remove the handle to rescue someone. I was told they would report it yet I was left unconvinced that it would be reported (but I knew it would be reported via my review). Unfortunately the shortcomings did not end there. Whilst the toilet was a fair size and clean with warm water and hand wash, the hand drier was not working and their were no paper hand towels. At least we were on parity with the gents toilets were the same was reported but wet hands in winter is a bit miserable. I reported this to another steward and was told she would sort it, that was before KO and the situation was unchanged by the middle of the second half. I did look if there was a simple switch to make the hand drier work but I couldn’t find one.

    Catering
    On the right as you enter is a covered accessible bar. Immediately on your left was a shed selling a range of hot food and drinks. £5.30 for a bacon roll and £4 for a smallish tray of chips. We did treat ourselves to a portion of chips, they were super hot but more towards the French fry end than chunky and therefore seemed a bit greasy. Despite my husband being told that they would be available at the other end of the queue they were brought to him and put in his hands which he was grateful for. We heard that later in the afternoon the queues were long but service was pretty swift.

    Stewards
    Prior to KO it seemed that we were going to have our own steward for the afternoon on the accessible seating platform. She was lovely and willingly took everyone’s photos for them. I don’t think we frightened her off but at KO she left and we never saw her again. The general consensus was that the stewards were friendly and helpful, apart from my toilet reporting! One of our disabled fans who has very specific requirements told me that all the staff they had dealt with from their first phone call to Newport to discuss their needs had been exceptionally helpful in accommodating them. I witnessed a number of staff checking on them during the afternoon and helpfully telling them what arrangements were in place for them later to reduce their anxiety which they and me were very impressed by, so well done Newport for this.

    Leaving the Stadium
    On the day of our visit there were 300+ away fans. With this number exit from the away end was unproblematic, back along the entry to the road. We had been told our coach would collect us where it had dropped us off but due to congestion it had to park slightly further along the road, but not too far. The traffic leaving Newport was busy but much better than we have experienced at some grounds and we soon got beyond the congestion. Nice to hear home supporters happily chatting to away fans and each wishing the other well for the season as we headed back to the coach.

    Overall
    Even though the game ended 0-0 we had a thoroughly enjoyable afternoon, having lots of laughs and banter with others sat near to us. Just how an away day should be we reckon. Would happily go to Newport again but ideally only on days without rain!

  • Neil Thorneycroft, who attended various
    1 year ago

    I am a season ticket holder and wheelchair. User.

    Access to the ground is easy and ALL representatives of the cubs are excellent. Catering facilities are also easy to access under the Bisley stand.

    The position behind the goal is not ideal but the view is uninterupted.

  • Sheila Quinn, who attended Newport County v York City
    8 years ago

    We ordered a ticket and a car parking space by phone from Newport.

    Arriving at the ground I asked a steward where we entered and he showed me to a gate close to where we parked.

    Entering the ground the steward asked for our tickets, said I wasn’t sure where to collect them. But he took us into the ground at the home end & walked us through the back of the stand to the away end, then he collected our tickets for us, scanned them and gave them back to me.

    The home end has a new raised platform for wheelchairs but we chose to sit with our own fans, as they haven’t started building a wheelchair platform for the away supporters a steward asked if we would like to sit in the main stand with our supporters. He then removed a barrier and helped my son onto an end seat on the front row.

    Good view of all the pitch and no one walked in front of us.

    A program seller was close by inside the ground, and a alcohol bar & disabled toilet was just behind the stand. But a burger van was parked close to us, food there was expensive and they didn’t sell pies, though home fans could get them and pasties from their refreshment place. You aren’t allowed to take any food or drinks into the ground, you are forced to buy theirs.

    The stewards were excellent and made sure we were ok all the time & to ask them if we needed anything.

    After the game, the steward escorted us through the back of the stand again to the home end and exit where the car was parked.

    First class stewarding and a good day out.

  • Derry Felton, who attended Newport vs Northampton Town
    8 years ago

    We drove to the game and we parked very close to the stadium. I was allowed 2 free carer tickets because i have to have two carers. Inside the ground stewards were very friendly and I could sit with my own supporters. Great for me.

  • penny hutchinson, who attended newport playing portsmouth 10/01/2015
    9 years ago

    where do I start, disabled people are definately 2nd class at Newport, portsmouth arranged to park nearby, pick up disabled and drop near ground. The police had other ideas and this was all stopped, myself and one other travelled in police cars to the ground however were told we had to make our own way back. The seating area for disabled is target practice for the newport team whilst warming up and is very scary, sitting in a bus shelter type building with glass panels missing out of the roof, the practice goal area is right in the front. The stewards stood in front most of the game dispite being asked to move. The area leading up to the shelter is very uneven and almost impossible to push a wheelchair, trying to get to the toilets and the food/drink stall is impossible all in all terrible ground. I ALSO WAS ASKED TO SHAKE MY CRUTCHES AT SECURITY??

  • g clark, who attended Boxing day 26th December 2014 against PAFC
    9 years ago

    Having travelled up on the PAFC away coach. The coaches were not be able to park near the ground. I had to walk in appalling weather for 15 minutes to the ground. Many who travel up on the coach are elderly and have disabilities. Many struggled in the walk to the ground. Having been wet through to the skin and then having to walk again back to the coachgetting even wetter we then had a journey home many in wet clothes. Thee seem to be lack of any planning for the away coaches to get close to the ground. We were treated appalling. The catering was poor with long queues to get hot food and drink.Those supporters who had no cover in the standswere drenched. Poor facilities for away fans.