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Men’s Football

Fulham

Premier League
Craven Cottage
Capacity: 24,917
Stevenage Road
London
SW6 6HH

Disabled supporters contact

Club or stadium contact
 for disabled fans

Nicola Walworth
Supporter Relations Manager

0343 208 1222

General ticket office contact

Katy Brecht
Head of Ticketing

0203 871 0810

Accessible ticket contact

Supporter Relations department

0343 208 1222

Disabled supporters association

Mark Davies

Accessibility information

Number of wheelchair user spaces

Home

Actual:
86
Target:
-

Away

Actual:
17
Target:
-
Home wheelchair spaces are provided in all four stands. Riverside, Hammersmith and Johnny Haynes stand spaces are at a lower level, Putney at a mid level, however they are all accessible via ramps.

Away end spaces are at a lower and mid level, accessible via ramps or lifts.

All spaces have a personal assistant seat.

Number of easy access and amenity seats

Actual:
106
We label these as ambulant disabled seats, as they usually have increased legroom.

Should they all be sold out, we advise fans requiring extra legroom on an individual basis, including options such as aisle seats.

Aways clubs are advised on accessible too seating.

Number of accessible toilets

Actual:
9
We are limited due to the age of ground and space in providing accessible toilets, however there are two toilets in each of the stands, expect the Putney Stand, where there is one for home fans and two for away fans, on each level where there is wheelchair seating.

Accessible toilets are operated by RADAR Keys. Stewards may carry keys but it is recommend that supporters requiring access to these facilities, should also carry their own keys.

Audio commentary

ADC is provided by Alan March and is available for home and away fans.

It is available pre-booked or on the day and can be collected from the Ticket Collections booth on Stevenage Road, or the visiting SLO can collect them on fans’ behalf.

Sensory room

There is a sensory room available for fans on match days, located in the Johnny Haynes stand by the Family Area. It does not provide views of the pitch and is therefore designed for short use, should an attending fan require a safe and comforting space.

Accessible services + information

Assistance dogs

Assistance dogs are permitted at Craven Cottage, however fans must contact the Club in advance advising they will be attending with one.

Hearing loops

Hearing loops are available in our Ticket Office, Club Shop and Main Reception.

Club shop

The main stadium store is located in the Johnny Haynes Stand, with step-free access to the main level from outside the stadium on Stevenage Road.

There is no step-free access to the lower level of the store. A complimentary personal shopping service is provided to all disabled fans and shoppers. Please speak to any member of staff when you arrive for assistance.

There is also a small Retail counter on the Johnny Haynes concourse, underneath Block A.

There is a hearing loop in the Club shop.

Club hospitality

Hospitality boxes at Craven Cottage are unfortunately not wheelchair-friendly due to the design of the stadium.

However, our off-site Fulham Palace hospitality offering is wheelchair accessible, with the Club’s personal assistant policy applying.

Food concession stands

There are mobile and fixed catering units located around the stadium, mostly on the concourse area.

Concession stands are at a lower height, and some have a designated wheelchair accessible lowered bench to order from.

Each wheelchair accessible area offers a complimentary catering pre-order service, which is available 30 minutes before kick-off for pre-match and half-time delivery.

When you arrive on matchday, please speak to the Disability Liaison Steward in your area of the stadium for further information or assistance in placing an order.

Total number of parking spaces

We are severely restricted by space at Craven Cottage, meaning we can only provide 15 spaces to home and away fans, allocated on a first-come, first-served basis. It is free of charge, and a shuttle bus transports fans from the car park to the ground.

We strongly advise fans in using accessible transport, where possible. ed basis to home or away supporters.

Travel options

Away Travel

The club offers accessible travel for away games, with companion tickets being charged.

This page was reviewed and updated by Level Playing Field staff on 02 August 2023.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Fulham to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Fulham. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated January 2024

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Lynn Ratcliffe, who attended Fulham v Manchester City
    10 months ago

    I attended this match with my carer and assistance dog

    I am ambulant disabled but have to use the wheelchair area because of my dog, I also use a mobility walker

    From my recent experience of attending a game at Craven cottage, I found that the stewards were very helpful, thae wheelchair area was good and accessible via a ramp, my view of the game was fine despite, as usual at away games our fans were standing
    They had catering fans who took orders for food or drink when requested and brought it to our seats
    The toilets were exceptionally clean and overall it has improved on previous years

    My only issue is that it was quite a long way from where the away coaches park, someone pushing a wheelchair user and ambulent disabled people may find that difficult

    Facilities for my assistance dog, I take everything he needs and there is a park nearby to meet his need before and after the game

  • Level Playing Field,
    2 years ago

    Fulham FC – Response to Nikki Allan, who attended Fulham V Leeds United 21 September 2021

    When contacted in advance, we are more than happy to allow coaches with disabled supporters on board to drop off at the away turnstiles. This can be official coach travel our organised fan groups. Provided we know the coach company and registration number of the coach to make the stewards aware. We can then forward of a route for the coach to follow.

    We have a very old stadium in a residential area, and we don’t have any onsite parking, let alone being able to create extra. There is a TMO (Traffic Management Order) that operates on match day that restricts the movement of traffic on the residential streets at the front of the stadium.

  • Nikki Allan, who attended Fulham V Leeds United 21 September 2021
    2 years ago

    No parking within a reasonable walking distance for disabled Supporters arriving by Coach. Really poor policing thought has been applied. Suggested to get a taxi and maybe it will be allowed through but no guarantee. Pointless when there is adequate space for coaches to park alongside the ground. Instead . New stand almost built but could have extra parking available for thse with walking difficulties. Not environmentally friendly Poor stewarding by showsec stewards who stood and watched the game. Waste of money!! Fulhams own staff excellent and helpful. Disabled toilets along main corridor causing entry and exit problems with a large away support.

  • LESLEY Stevens, who attended Fulham v Aston Villa
    4 years ago

    I understand Fulham Football Club will be in consultation with yourselves with regards to the Assessible Platform at their ground. On my visit it proved impossible to view the match as a carer and I have suggested that free standing chairs are used, placed next to the wheelchair user, until the situation is resolved. Having recently attended the Brighton v Villa I have sent a further email to Fulham Football Club suggesting they visit Brighton to see how a similar platform is used. I would be very interested in the outcome of your consultation with Fulham Football Club .

  • Debbie Eggleton, who attended Fulham v Reading
    4 years ago

    Usually hate coming to Fulham,as the disabled away area is awful. But I was assured by a Fulham fan that improvement had been made. When I arrived I was very disappointed to be told that the stand where improvement had be made,had been knocked down and now we just had a platform. Thought this was slightly better(as we was no longer on a slope) It was still awful,as we could not see due to people standing. Whilst I understand you are not responsible for people standing,I just cant understand why you would put a disabled stand where you have,so people can stand in the way. The steward in charge told me that she had been campaigning for years for improvement to this stand and I think it’s sad that you have not even bothered to listen to her and that shes had to campaign for something all fans should be entitled to when visiting a ground. Shame on you Fulham!!!

  • Heather Whitehead, who attended Fulham v Huddersfield
    7 years ago

    I agree with most of the pevious comments, if you go by coach then it’s rather a long walk down a road to get to the ground, then along the side of the ground to the away supporters end, I was fine as I had my wheelchair, but our friend didn’t do this seasons fixture as she’s quite bad on hr long and has breathing problems, which is a shame as she does most of th away games. There should be a mini bus service provided to take the less abled to the ground from the main duel cariageway where the coaches have to stop. The disabled toilets are some of the best in this league (Preston being the worst)..but the view from where the disabled are put is shocking, unless one complains and gets moved down to where the big red sand bin is, but then again not a lot of space for more than four wheelchairs, the best idea would be do put the disabled at the back of the away end and put a lift in like they do at Newcastle, Derby etc. Perhaps someone from the club should sit in the disabled area in a wheelchair and see the view I had before I compained on the Fulham twitter page and my husband asked several stewards, it’s probably a beter view if there ain;t too many away fans, but we had several thousands there on Saturday…it’s needs looking into or it could be seen as discrimination again the less abled.

  • John Wells, who attended Fulham v Brighton
    7 years ago

    Last season I planned to go to the Brighton game travelling as usual on the Official Supporters Club coach, but our organiser advised me that the Police don’t allowCoachesto pick up or drop at, or anywhere near the ground, she estimated a mile walk. We didntgo,apparently other clubs are like this, QPR was quite a hike a few years ago whenI was more mobile.

    Obviously thelocal law cant be bothered to cone off the area, the Coach organiser has my name etc they should be allowed to drop only disabled at the ground, they could have a listof the relevant people.

  • Graham., who attended Fulham v Middlesbrough
    8 years ago

    Went to game on Saturday. Contacted Fulham’s disability officer prior to game as cannot stand and fans always stand in front of you. Advised by Fulham that rows x and y behind wheelchair section was allocated for ambulant disabled fans AND

    if fans stood you could still see. Well that was rubbish ! You can’t see the game when fans stand in those rows and Fulham should not say you can see when you can’t. I certainly couldn’t see in row x.Another club that does not cater for ambulant disabled fans although they say they do !

  • Darren Staddon, who attended Fulham v Villa Dec 8th 3013
    10 years ago

    It says 12 wheelchair spaces available for away fans but they offered Villa 5, the ones me and my friend had were restricted view. It also says free parking for disabled fans on a first come first served basis and I drove past the ground 3 hours before kick off and was told to park the other side of the main road (quite a push)

  • Gary Deards, who attended v. Reading - 2008
    11 years ago

    Access ramp to wheelchair platform – doesn’t do justice to how steep it is.

  • Gary Deards, who attended v. Reading - 2008
    11 years ago

    blocked view of far touchline

  • Gary Deards, who attended v. Reading - 2008
    11 years ago

    view from away wheelchair section

  • Ruth Jenkins, who attended Away Supporters View
    11 years ago

    The away supporters viewing at Fulham was worse than appalling!!! We were literally stuck in a corner on a 8ft square concrete block, that was it for all away disabled supporters. There wasn’t enough room for all the wheelchairs and from part of this square you couldn’t see all the pitch. And this is a premier league club. The worst of it was that there was a ver very easy solution but the club seems unwilling to make improvements

  • Kevin Ellison, who attended Manchester United 03/03/2011
    11 years ago

    The experience I had was terrible we could not see any of the game,do not go unless you are prepared to see the backs of peoples heads for 90 minutes.Something needs to be done as there are other posts on this site about the facilities