Bristol

Bristol

The information provided on this page is generated by information supplied by the clubs. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated on our website. If you have any queries or wish to raise a point please get in touch directly with LPF – info@levelplayingfield.org.uk

Stadium Information

Stadium

Ashton Gate Stadium

Address

Ashton Gate Stadium
Ashton Road
Bristol
BS3 2EJ

Club / stadium contact for disabled supporters

Name

Nick Lloyd

Telephone no.

0117 963 0609

Website address

Disabled Supporters Association

Name

Telephone

Email

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

The club have a limited number of 17 parking places which are allocated disabled home fans. These places can be purchased on a seasonal basis for home fans at a concessionary rate. Applications can be made to the ticket office. Seasonal passes will be issued depending on availability. Occasionally additional bays are available on a match by match basis and these can be purchased at £10 per game. (Subject to availability) 

In addition, the club provides 2 disabled parking bays for away disabled supporters and these are available on request on a first-come, first-served basis as a cost of £10 per bay. 

The club will also try and accommodate additional parking requests from away disabled supporters and have up to a 100 extra spaces prioritised for disabled supporters.

 

The club has created a Drop off/ set down point at the rear of the Hirerite Building where disabled or elderly supporters will find seating provided for their convenience whilst their driver parks their vehicle away from the stadium. To avoid congestion this facility can only be used up until 45minutes before kick-off.

 

National Rail have published links to the nearest stations to sporting venues including Bristol City see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

 

Getting a Ticket

 

Tickets for disabled supporters can be purchased by contacting 0117 963 0600 - or email supporterservices@bristol-sport.co.uk 

Spectator Viewing areas

 

Home supporters have 82 spaces for wheelchair users available to them, and these can be found at pitchside and on an elevated platform in the Wiliams stand. 17 spaces for wheelchair users can be found on a slightly raised area in the away section for away supporters.

 

*Due to stadium developments the number of wheelchair user spaces has decreased for the 2015/16 season to 58 (48 home, 10 away). The total amount of wheelchair user spaces when the stadium expansion is completed is planned to be 118*

 

NB: Under existing minimum standards for accessible stadia, the club should have 153 wheelchair spaces (130 home and up to 23 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 65% of the guidance and has a shortfall of 54 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

There are 7 accessible toilets, 2 in the Atyeo stand and 5 in the Dolman stand which are all accessible from the shared concourse. The club shop is accessible for all fans and does not have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.

 

A Changing Places toilet facility is planned as part of the ongoing stadium development and is due in Summer 2016.

Accessible services & information

 

The club does not have a hearing loop. Match commentaries are available via 12 headsets available by booking prior to the game at the ticket office. Match commentary is provided via the local hospital radio service. The supporters must ensure that adequate insurance cover is in place for the headset. Facilities for assistance dogs are available. Rest points are available on the concourses inside the stadium. The club also has 2 wheelchairs which can be used by fans free of charge.

 

The club provides matchday ambassadors with wheelchairs to assist people from the gates, as required to their seats.

 

To visit the club website on their facilities for disabled supporters click here.

Club Additional Information

 

Stadium developments

 

The ground is currently undergoing a huge redevelopment, the Wedlock stand was demolished and the new south stand is opening this season to replace it. The grandstand is currently being demolished and will be rebuilt this season. It is due to open for the season 2016/17 and will feature the bulk of our home disabled facilities, including raised wheelchair platforms and lifts for fans to access the second tier as well as a other accessible facilities. 

 

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